Assistant Director, Culture and Community

Original job posting

The Assistant Director manages the student experience for the Full-Time MBA program, including academic advising and program support. They also act as a liaison with faculty and coordinate events to foster community and student success.

Job details

Date Posted: 09/09/2026 Req ID: 50114 Faculty/Division: School of Management Department: Joseph L. Rotman School of Management Campus: St. George (Downtown Toronto) Position Number: 00042513 Existing Vacancy: Yes Description: About us: The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here’s where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life. Your opportunity: The Rotman Full-Time MBA helps talented professionals to push their limits, expand their creativity, and develop their leadership and decision-making skills to their career to the next level. The Office of Student Engagement supports these MBA students through offering a holistic range of activities designed to encourage personal and professional development that include Student Advising, Mental Health and Wellness and Student Engagement. The primary role of the Assistant Director of Culture & Community is to manage the student experience of a section of students in the Full-Time MBA program (which includes academic advising, and all program supports leading to successful program matriculation). In this role, you will be part of an innovative, dynamic and collaborative team committed to delivering a transformational student experience. The Assistant Director of Culture & Community is responsible for serving as the liaison with core faculty, supporting tutors, managing assignment delivery schedules, and coordinating all pre-term and term meetings to ensure effective program delivery. Working alongside OSE staff, students, alumni this role will help to activate events that build community, support aspects of the student club eco-system and assist students at key points along their journey at Rotman to ensure they can thrive in the MBA program. Your responsibilities will include: * Acting as the first point of contact for program-related enquiries * Advising students on program and/or course matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background * Probing for information from students to identify learning and performance needs * Developing student assessment plans to support student learning outcomes and competencies * Assessing and determining benchmarks and metrics for student success programming activities * Developing components of programs and initiatives that advance program objectives * Fostering positive relationships with campus community Essential Qualifications: * Master's Degree or acceptable combination of equivalent experience. * Minimum four years working in student support services * Experience in Student academic advising * Event planning for virtual and in-person events for large and small groups (from 5 to 300) * Excellent interpersonal and oral and written communications skills * Proficient in software such as MS Ofice suite, AirTable, Zoom and MS Teams with a keen interest in technology for student supports * Demonstrated experience with ROSI, CRM and other records management systems * Experience with communications software (Mail Chimp, Salesforce) or other e-communication tools * Experience managing a range of stakeholder groups including faculty, staff, students while balancing different needs and priorities Assets (Nonessential): * Prior experience working with Graduate Business Students and familiarity with the unique needs of international students in a global program * Experience supporting students with accommodation and accessibility needs and familiarity with different health and wellness resources To be successful in this role you will be: * Accountable * Adaptable * Possess a positive attitude * Problem solver * Team player Notes: Term contract position ending September 2027. Closing Date: 09/18/2026, 11:59PM ET Employee Group: USW Appointment Type: Budget - Term Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student Services Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants.

What you’ll do

The Assistant Director manages the student experience for the Full-Time MBA program, including academic advising and program support. They also act as a liaison with faculty and coordinate events to foster community and student success.

Requirements

Candidates must hold a Master's degree or equivalent experience and have at least four years of experience in student support services. Proficiency in records management systems and strong interpersonal communication skills are required.

Listed skills

• Problem solving · Preferred
• Zoom · Preferred
• Data analysis · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Student advising
• Event planning
• Academic support
• Stakeholder management
• Communication
• MS Office
• AirTable
• Zoom
• MS Teams
• ROSI
• CRM
• Mail Chimp
• Salesforce
• Program management
• Data analysis
• Problem solving
• Student Services
• Academic Advising
• Educational Assessment
• Airtable
• Positivity
• Zoom (Video Conferencing Tool)
• Microsoft Teams
• Student Learning Outcomes
• Research
• Mental Health
• Customer Relationship Management
• Management
• Decision Making
• Event Planning
• Creativity
• Disabilities
• Records Management
• Leadership
• Innovation
• Problem Solving
• Job Evaluation
• Student Engagement
• Writing
• Master Of Business Administration (MBA)
• Coordinating
• Balancing (Ledger/Billing)
• Advising
• Mailchimp

Job areas

• Education
• Management & Leadership
• Administrative
• Customer Service & Support
• Assistant Community Director
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other