Facility Booking Representative

Job summary

The Facility Booking Representative manages day-to-day scheduling, rental bookings, and event logistics while providing front-line customer service. They also supervise event staff, ensure compliance with booking policies, and collaborate with teams to optimize facility utilization.

Job details

This position is responsible for providing front-line customer service, managing day-to-day scheduling, and coordinating with the Programs and Events Supervisor for rental bookings and special events. This role ensures booking policies and procedures are followed, provides accurate information to facility users, and keeps schedules up to date across various platforms. With a focus on delivering excellent customer service, the Booking Representative builds relationships with staff and guests and supports programming that fosters community connection and facility use. This posting is for one full-time temporary position up to 18 months Key Responsibilities: * Administer facility booking licenses in line with guidelines and agreements; manage client communication, quotes, bookings, and follow up on contracts, deposits, and payments. * Ensure accurate payment processing, outstanding balances, and apply cancellation/no-show penalties while maintaining high service standards. * Demonstrate strong administrative skills, teamwork, and a customer-focused approach, addressing inquiries and handling challenging situations professionally. * Maximize facility rentals and utilization by researching trends, prospecting new customers, and identifying opportunities for programming with industry groups, schools, and Strathcona County teams. * Foster new partnerships and collaborate with Strathcona County programming teams to develop, schedule, and facilitate clinics, workshops, and programming within facility allocation guidelines. * Assist the Programs and Events Supervisor with event planning, logistics, checklist development, and staffing, ensuring coordination of schedules and on-site support during events. * Supervise and coordinate event staff, assign roles, provide support, train hourly staff, and attend pre-event meetings with organizers to ensure smooth execution and safety compliance. * Manage and update The Pointe's live schedule across all platforms, coordinating with the Leadership Team to optimize facility usage, maximize revenue, and ensure compliance and relevance of all displayed information. * Assist the Facility Supervisor in team leadership, guest service problem-solving, and supervising staff across all work areas, contributing to meetings, staff training, and business planning processes. * Educate staff on The Pointe’s programming updates, guest needs, and facility initiatives, while coaching and mentoring to create a positive work culture. * Serve as primary host during peak times, managing guest requirements, registrations, and customer service; provide AV/technical support, assist with meeting space configurations, address building concerns, and support document archiving as needed. Qualifications and Skills: * High School Diploma, two years of post-secondary education in agriculture, recreation administration, or a related field, and one year of related experience required; knowledge of office practices and agricultural events preferred. * Knowledge of Microsoft Office (Excel, Word, SharePoint, Outlook) * Strong written and verbal communication skills, attention to detail, and experience in event planning. * Passion for customer service with the ability to build relationships and work effectively in a dynamic, fast-paced team environment. * Experience supervising and mentoring staff, while working in a team environment. Conditions of Employment: * Submission of a Satisfactory Criminal Record Check * Relevant safety training and/or certification (First Aid/CPR, etc.); training may be provided * Ability to perform physical labour as part of the job duties and stand/walk for extended periods of time * Requires the ability to work evenings, weekends, and statutory holidays as required Why Join Strathcona County: (depending on position) * Competitive salary and comprehensive benefits package, which includes: * Extended health and dental coverage * Health and wellness spending account * Life and disability insurance * Retirement and pension programs * Earned day off program * Employee and family assistance program * Commitment to employee development, through internal and external training and development opportunities * Well-being programs and a safety culture focused on physical and psychological health in the workplace Equivalencies of education and experience may be considered. This competition may be used to fill future vacancies for similar positions within the next 6 months. Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Facility Booking Representative manages day-to-day scheduling, rental bookings, and event logistics while providing front-line customer service. They also supervise event staff, ensure compliance with booking policies, and collaborate with teams to optimize facility utilization.

Requirements

Candidates must have a high school diploma, at least two years of post-secondary education in a related field, and one year of relevant experience. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work flexible hours including evenings and weekends.

Benefits

• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Earned day off program
• Employee and family assistance program
• Employee development training

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Safety Compliance · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Payment Processing · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Facility scheduling
• Event planning
• Administrative support
• Payment processing
• Staff supervision
• Relationship building
• Microsoft Office
• Communication skills
• Conflict resolution
• Technical support
• Safety compliance
• Mentoring
• Logistics management
• Sales Prospecting
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Administrative Functions
• Service Standards
• Microsoft Excel
• Agriculture
• Business Planning
• Customer Service
• Communication
• Event Planning
• Training And Development
• Leadership
• Problem Solving
• Mentorship
• Microsoft Outlook
• Payment Processing
• Coaching
• Safety Culture
• Safety Training
• Microsoft SharePoint
• Team Leadership
• Verbal Communication Skills
• Scheduling
• Coordinating
• Teamwork
• Detail Oriented
• Psychological Health

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector
• Sports & Recreation
• Management & Leadership
• Facility Representative
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners

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