Director, Operations, Calgary Zone

Employment Type: Temporary until March 2027 FTE: 1.0 (40 hours per week) Work Schedule: Weekdays - Dayshift Summary of Position The Director of Zone Operations is primarily responsible for the coordination and facilitation of identified Zone projects and initiatives within the Calgary Zone. The Director position is a key zonal strategic planning role, working in partnership with both Zone and provincial project leaders. The Director will oversee and lead the Calgary Zone Business Unit workforce to support and advance various Calgary Zone task group work, enhance business operations of the Calgary Zone Service Plan and other priority projects as identified by Zone leadership. The Calgary Zone Service Plan outlines how the seven Calgary area PCNs and their Primary and Preventative Health Services (PPHS) partner will deliver primary health care services to the citizens of Calgary and area. Responsibilities: * Facilitate Calgary Zone Service Plan outcomes and ensure compliance with legislative requirements and Calgary Zone PCN strategic goals * Collaborate and communicate with the seven Calgary Zone PCNs, PPHS and other stakeholders on progress of programs and initiatives * Oversee and support the procurement processes and coordinate resources and material allocation for Calgary Zone Business Unit and task groups * Manage the Calgary Zone Business Unit personnel to meet Calgary Zone priorities and expectations * Revise and create policies and guidelines and oversee/ensure compliance, as required * Lead identified Zone projects and initiatives * Demonstrate forward thinking for future obstacles by understanding the internal and external environment * Facilitate strategic, Zone-wide objectives and ensure the implementation of planning initiatives * Build and maintain relationships with all seven Calgary Zone PCNs, AHS, Alberta Medical Association, Alberta Health and other stakeholders * Work in close partnership with the seven Calgary Zone PCN Executive Directors Knowledge, Skills & Abilities: * Strong leadership skills such as coaching, mentoring, team building and facilitation * Proven ability to organize, evaluate, negotiate, communicate, and present information, both verbally and written * Proven ability to identify, analyze and resolve conflict effectively * Ability to manage competing priorities and multiples deadlines; prioritize demands * Demonstrated ability to meet the strategic objectives of the Calgary Zone Business Unit * Computer literacy including but not limited to Microsoft Office Qualifications Education: * Master of Business Administration or related advanced degree, equivalent education, and experience Experience: * Minimum five years of senior management experiences with a demonstrated ability to foster and maintain a positive and cooperative work environment * Experience with fiscal management and responsibility, business financials, funding, contracts and partnerships * Progressively more responsible experience in a leadership role in Business of Operations or equivalent position responsible for contributing to the strategic agenda in a health care industry or non-profit organization Reporting/Supervision The Director of Operations will be employed by one of the Calgary Zone PCNs. This position works in a matrix reporting structure. It reports to the Calgary Zone PCN Council/Committee co-chair dyad, working closely with the Zone Operations Coordinating Committee co-chairs to meet deliverables. The Executive Director of the PCN employer takes responsibility for the day-to-day management of the position, such as vacation approval, logistics and adherence to policies and procedures. Remuneration for the position is shared among the seven Calgary Zone PCNs as outlined through the Shared Cost Memorandum of Understanding (MOU) between the Calgary Zone PCNs. Employment Requirements: * Completion of a satisfactory criminal record check and/or Vulnerable Sector Search. Diversity & Inclusion * Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN. Commitment to Truth and Reconciliation * As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 [https://nctr.ca/about/history-of-the-trc/truth-and-reconciliation-commission-of-canada-calls-to-action/] of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply. If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter. Please note that only candidates considered for an interview will be contacted. In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Métis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.

The Director of Operations is responsible for coordinating and facilitating strategic projects and initiatives within the Calgary Zone. They oversee the Business Unit workforce, manage stakeholder relationships, and ensure compliance with legislative and strategic goals.

Candidates must possess a Master of Business Administration or equivalent advanced degree. A minimum of five years of senior management experience in healthcare or non-profit sectors is required.

• Policy developmentPreferred
• LeadershipPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• CoachingPreferred
• Project managementPreferred
• Team buildingPreferred
• FacilitationPreferred
• Conflict ResolutionPreferred
• Stakeholder ManagementPreferred
• ProcurementPreferred

Identified from the job description. Confirm important requirements above.

• Strategic planning
• Leadership
• Coaching
• Mentoring
• Team building
• Facilitation
• Fiscal management
• Project management
• Stakeholder management
• Policy development
• Procurement
• Conflict resolution
• Communication
• Business operations
• Microsoft Office
• Healthcare Industry Knowledge
• Strategic Objectives
• Business Operations
• Fiscal Management
• Planning
• Reconciliation
• Management
• Strategic Planning
• Computer Literacy
• Disabilities
• Health Care Industry
• Mentorship
• Operations
• Primary Health Care
• Team Building
• Master Of Business Administration (MBA)
• Memorandum Of Understanding (MoU)
• Coordinating
• Prioritization

• Healthcare
• Management & Leadership
• Administrative
• Sales Zone Manager
• Director of Operations
• Manufacturing Managers
• General and Operations Managers

Minimum education

Master’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week