Front Desk Agent - Casual

Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience. Starting Rate: $20.18 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65. Job Duties Include: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, friendly and engaging service Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Assist guests regarding hotel facilities in an informative and helpful way Respond to each Guest who approaches the Reception Desk Drive rate through up-selling room brands Follow departmental and hotel policies, procedures, service and safety standards Other duties as assigned Qualifications Your Skills & Qualifications: Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights Previous experience in Front Desk or customer service an asset Previous Property Management System (PMS) experience an asset Proficient in the English language (verbal & written), second language an asset Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Job Perks & Benefits: One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Temporary Job Schedule: Casual

The Front Desk Agent is responsible for providing professional and engaging service, including managing guest check-ins, check-outs, and account settlements. They must also document guest requests and complaints while ensuring hotel service and safety standards are consistently met.

Candidates should have previous experience in front desk or customer service roles and proficiency in English. The ability to work flexible shifts, including nights and weekends, and strong interpersonal skills are essential for this fast-paced environment.

• Complimentary meal per shift • Discounts on food and beverage • Discounts on fitness center • Discounts on spa • Discounts on golf courses

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem solving
• Up-selling
• Property management system
• Administrative skills
• Organizational skills
• Analytical skills
• Teamwork
• Interpersonal skills
• Administrative Functions
• Service Standards
• Shift Work
• Customer Service
• English Language
• Problem Solving
• Safety Standards
• Property Management Systems
• Upselling

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week