Snow Host Supervisor - Winter 2026/27

Job summary

The SnowHost Supervisor oversees the selection, training, and daily coordination of volunteer SnowHosts to ensure high-quality guest services. They also manage administrative tasks such as scheduling, performance coaching, and incident reporting while maintaining a safe and professional resort environment.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... What can you expect? The SnowHost Supervisor is an important, visible role committed to providing the best experience for our guests, overseeing the team of our dedicated SnowHost volunteers. The SnowHost Supervisor reports to the Director of Snow Sports, liaising frequently with customers, the Ski School team, and many of our outdoor and indoor departments. This job might be right for you if you think you would really enjoy: The primary function of this role is to oversee the selection, training, coordination, and daily duties of SnowHosts for our core Resort volunteer program, carried out at both the Bourgeau Base, and throughout the Resort. SnowHosts provide quality services including meet and greet for guests, trail map and information distribution, mountain tours, courtesy patrol, and surveys. Ensuring SnowHosts are operating safely, particularly when carrying out assigned duties on skis. Collaborating with the Director of Snow Sports to maintain consistent, high-quality performance. Critical to this role is providing a high level of customer service, setting a good example for the team, having a comprehensive knowledge of the Resort and available services. Being able to step in and provide assistance, when required. Administrative Responsibilities: Scheduling volunteers, managing hours and locations in accordance with business levels. Administering corrective action, performance management, coaching to team. Responding promptly and professionally to general, in person inquiries. Maintain a safe, clean, and professional environment, inclusive of all relevant Sunshine policies. Timely and accurate incident reporting to appropriate departments and personnel. Other duties may be requested and assigned from time to time. And you have: Previous supervisory and sales experience or a background in hospitality would be an asset. Strong computer skills (e.g., Microsoft Office suite of products). Must be positive, mature, professional, and responsible, an excellent role model to all staff. Willing and able to perform all department duties and tasks. Effectively communicate in English both written and verbally, with confidence. Advanced skier or snowboarder an asset. Ability to take initiative and make decisions independently, within program parameters. Proven administrative skills, including record-keeping. Prepared to work flexible schedules (e.g., weekends, holidays, extended hours). Must maintain professional conduct when in uniform and when acting as a company representative, in person, and online. Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. Some uniform pieces are provided. Candidates must provide suitable footwear for working in a remote, alpine environment. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

The SnowHost Supervisor oversees the selection, training, and daily coordination of volunteer SnowHosts to ensure high-quality guest services. They also manage administrative tasks such as scheduling, performance coaching, and incident reporting while maintaining a safe and professional resort environment.

Requirements

Candidates should have previous supervisory or hospitality experience and strong computer skills. Proficiency in English and the ability to work flexible schedules in an alpine environment are required.

Benefits

• Staff pass
• Ski and ride discounts
• Staff events
• Career development opportunities
• Wellness programs
• Food and beverage discounts
• Retail discounts
• Hotel stay discounts

Listed skills

• Customer service · Preferred
• Training · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Customer service
• Leadership
• Communication
• Administrative skills
• Microsoft Office
• Training
• Performance management
• Conflict resolution
• Skiing
• Snowboarding
• Record-keeping
• Public relations
• Safety compliance
• Training Coordination
• Record Keeping
• Administrative Functions
• Customer Service
• Computer Literacy
• Performance Management
• Sales
• Incident Reporting
• Proactivity
• Coaching
• Scheduling
• Yoga

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Administrative
• Host Supervisor
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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