RESIDENT SERVICE COORDINATOR

Job summary

The Resident Services Coordinator manages the admission process for new residents, including conducting tours, reviewing applications, and coordinating with placement agencies. They serve as the primary point of contact for families and residents, ensuring smooth transitions and maintaining accurate documentation in compliance with regulatory standards.

Job details

Home/Location: Baywoods Place, Long-term care Status: Temporary, full-time vacancy (5 months) Schedule: Day shifts – 8am – 4pm Wage: $29.50 - $31.50 Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability. The Resident Services Coordinator supports prospective residents and their families through the admission process. This includes responding to inquiries, conducting tours of the home, reviewing applications, coordinating pre-admission visits and assessments, and working closely with placement agencies and Ontario Health at Home. The role ensures clear communication, smooth transitions, and a positive experience for resident and families entering long-term care. Key Responsibilities: Respond to inquiries about new resident placement and provide tours for prospective residents. Manage pre-admission procedures, including reviewing applications in conjunction with the Social Worker and Director of Care, communicating with applicants and placement agencies, completing pre-admission visits and assessments, and guiding residents/families through the admission process with Ontario Health at Home. Serve as the primary point of contact for residents and families regarding non-clinical services and general inquiries. Assist residents and families in understanding services, and available supports within the LTC home. Coordinate resident admissions, orientations, and discharges to ensure smooth transitions. Collaborate with interdisciplinary team to support resident needs. Maintain accurate documentation and resident records in compliance with organizational policies and regulatory standards. Facilitate communication between families, residents, and staff to address concerns and enhance satisfaction. Monitor and report resident feedback or concerns to the appropriate care team members. Participate in the Manager on Call rotational schedule. Knowledge and Skills Required: Previous experience in a long-term care, healthcare, or senior living environment strongly preferred. Knowledge of the Fixing Long-Term Care Act and related regulations is an asset. Strong interpersonal and communication skills with the ability to interact compassionately with residents, families, and staff. Excellent organizational, time management, and problem-solving skills. Ability to work collaboratively within a multidisciplinary team. Proficiency with electronic health records and Microsoft Office Suite. Commitment to resident-centered care and continuous quality improvement. Working Conditions: Work performed primarily in resident care areas and office settings. May require occasional evening or weekend availability to support resident and family needs. Interested applicants should apply directly through this posting. We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted. Southbridge Care Homes welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.

What you’ll do

The Resident Services Coordinator manages the admission process for new residents, including conducting tours, reviewing applications, and coordinating with placement agencies. They serve as the primary point of contact for families and residents, ensuring smooth transitions and maintaining accurate documentation in compliance with regulatory standards.

Requirements

Previous experience in a long-term care, healthcare, or senior living environment is strongly preferred. Candidates should possess strong interpersonal and communication skills, proficiency with electronic health records, and the ability to work collaboratively within a multidisciplinary team.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Long-term care
• Healthcare administration
• Resident relations
• Admission coordination
• Interpersonal skills
• Communication
• Organizational skills
• Time management
• Problem-solving
• Electronic health records
• Microsoft Office Suite
• Regulatory compliance
• Documentation
• Multidisciplinary collaboration
• Management
• Continuous Quality Improvement (CQI)
• Electronic Medical Record
• Problem Solving
• Long-Term Care
• Microsoft Office
• Reviewing Applications
• Senior Living
• Time Management
• Scheduling
• Coordinating
• Patient Discharges

Job areas

• Healthcare
• Social Services
• Administrative
• Customer Service & Support
• Resident Services Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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