Quality Assurance Lead, BC Health Workday

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. The Quality Assurance Lead is accountable for leading all aspects of quality planning and assurance within the BC Health Workday Program Management Organization (PMO). Reporting to the Manager, Quality, Risk and Issue Management, this role ensures that deliverables across all program workstreams consistently meet defined quality standards, acceptance criteria, and governance requirements before advancing to subsequent stages. By embedding quality expectations directly into program practices, the Quality Assurance Lead plays a critical role in safeguarding outcomes, strengthening governance discipline, and ensuring readiness for deployment. The role is responsible for developing and maintaining quality plans, establishing acceptance criteria, and monitoring key metrics that confirm deliverables are complete, accurate, and aligned with program objectives. The Quality Assurance Lead provides guidance and consultation to project staff, Health Organizations, vendors, and contractors to clarify expectations, resolve concerns, and reinforce accountability for delivery excellence. This role also supports governance decision-making by ensuring that no deliverable progresses without meeting program standards or having exceptions formally documented and resolved. The Quality Assurance Lead reinforces confidence in program outputs and ensures the program is positioned for successful audit and external assurance review. Key Accountabilities Leads the planning, implementation, and oversight of quality assurance processes for the BC Health Workday Program, including the development of quality charters, plans, acceptance criteria, and objectives that align with governance and stage-gate requirements. Ensures deliverables meet quality thresholds before they advance in the program lifecycle, using defined metrics to monitor readiness, identify deficiencies, and recommend corrective actions. Provides guidance, consultation, and support to program staff, Health Organizations, vendors, contractors, and Partners, clarifying standards and reinforcing accountability for meeting program quality expectations. Tracks and reports on quality performance across workstreams, preparing analysis and recommendations that equip program leadership and governance committees with actionable insights for early issue resolution and informed decision-making. Designs, applies, and enforces assurance methodologies and validation processes to confirm that deliverables meet organizational standards, industry best practices, and intended functionality. Coordinates and facilitates reviews, checkpoints, and audits, ensuring deliverables cannot progress through stage-gates without meeting governance and readiness requirements, or without exceptions being formally documented and tracked. Tracks all deliverables accepted with exceptions through to resolution, maintaining clear accountability, monitoring progress on outstanding items, and ensuring closure is achieved before final acceptance. Identifies quality-related risks, recommends mitigation strategies, and monitors their effectiveness throughout the lifecycle of the program. Maintains comprehensive documentation of review outcomes, approvals, and exceptions to support governance discipline, audit preparedness, and long-term program accountability. Provides regular reporting on quality status, risks, compliance, and exceptions, equipping leadership and governance committees with the visibility required to maintain transparency and continuous improvement. Qualifications A level of education, training, and experience equivalent to a Bachelor’s Degree in Health Services Administration, Business Administration, Information Systems, or a related discipline, combined with at least five years of recent, related experience in project management and quality assurance within large-scale enterprise software implementations. A Project Management Professional (PMP) designation or equivalent certification is considered an asset. Demonstrated experience, comprehensive knowledge and strong understanding of project management principles and methodologies, quality assurance frameworks, and governance practices with the ability to coach and support team members in applying these skills within a large transformation program. Demonstrated ability to design and enforce quality processes in multi-Partner environments. Experienced in working with ERP or enterprise platforms. Proven ability to monitor quality performance, track exceptions through to resolution, and execute plans under stringent timelines while maintaining alignment with governance requirements. Effective facilitation, persuasion, and negotiation abilities to achieve consensus, resolve conflict, and reinforce accountability for quality standards. Proficiency in project management tools, reporting platforms, and standard office applications. Applies proactive monitoring, clear reporting, and structured assurance practices. Proficiency with word processing, spreadsheets, presentations, project management tools, databases, and quality tracking systems. Previous Workday implementation experience an asset. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Temporary, Full-Time Wage: $90,770.00 - $124,808.00 The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan. Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid) Hours of Work: 08:30 to 16:30, Mon - Fri Requisition #HCMS_E06310 What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected]. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Lead all aspects of quality planning and assurance for the BC Health Workday Program to ensure deliverables meet defined standards and governance requirements. Develop quality plans, monitor performance metrics, and coordinate stage-gate reviews to safeguard program outcomes.

Requires a Bachelor's degree in a related field and at least five years of experience in project management and quality assurance for large-scale enterprise software implementations. Proficiency in ERP platforms and project management methodologies is essential, with PMP or Workday experience considered an asset.

• Health and wellness programs • Professional development opportunities • In-house training programs • Municipal pension plan • Psychological health & safety programs • Holistic wellness resources • Annual statutory holidays • Vacation entitlement • WorkPerks discount program

• Quality assurancePreferred
• Risk ManagementPreferred
• NegotiationPreferred
• Project managementPreferred
• Performance MonitoringPreferred
• FacilitationPreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• Quality Assurance
• Project Management
• Governance
• Risk Management
• ERP Implementation
• Stakeholder Management
• Quality Planning
• Acceptance Criteria
• Audit Preparedness
• Facilitation
• Negotiation
• Performance Monitoring

• Management & Leadership
• Healthcare
• Technology
• Human Resources
• Administrative

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level