Snow School Desk Agent (Winter)

Job summary

Assist guests with booking ski school programs and provide detailed information regarding resort services and events. Manage registration procedures, process daily sales, and maintain the department's grounds and equipment.

Job details

In this multi-faceted role, you will assist guests in booking ski school programs. You will actively provide guest information regarding Panorama Mountain Village, events, services and facilities. Essential Functions: Must possess an extensive knowledge of ski school programs and resort activities and events. Provide information and book ski school programs according to guest needs. Oversee the registration procedures of guests. Assist in the implementation of resort programs and organize special events and assist other departments with functions as needed. Process daily sales, ensure cash outs are balanced at the end of day. Provide ongoing communication between shifts, with supervisors and with staff. Ensure all methods of communication are correct and updated regularly. Accountable for dept. area daily maintenance of grounds, equipment & amenities. Experience/Requirements: Administration or sales related experience in snow school field preferred. Proven ability to work with ticketing and sales register software. Demonstrated ability to communicate, and work with varied ages and skill levels. Ability to take initiative, be highly organized, effectively communicate, and manage groups. Able to work evening and weekends when required. Experience in Ski & Snowboard lessons an asset.

What you’ll do

Assist guests with booking ski school programs and provide detailed information regarding resort services and events. Manage registration procedures, process daily sales, and maintain the department's grounds and equipment.

Requirements

Experience in administration or sales within a snow school environment and proficiency with ticketing software are preferred. Candidates must demonstrate strong communication skills and the ability to work evenings and weekends.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Booking Systems
• Customer Service
• Cash Handling
• Sales Register Software
• Event Organization
• Communication
• Organization
• Group Management

Job areas

• Sports & Recreation
• Hospitality
• Customer Service & Support
• Sales
• Administrative

More jobs from Panorama Mountain Resort