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Intern, IT Support technician (Winter 2022 - 4 months)

November 4 2021
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Accounting, Finance, Help Desk, Information Technology, Installation, Maintenance, Repair
Montreal, QC

With approximately CAD 179.5 billion in assets under management as of June 30 2021, Fiera Capital, an independent firm, is one of Canada’s leading investment managers. We deliver customized multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. We strive to be at the forefront of investment-management science, and we are passionate about creating sustainable wealth for clients. Fiera Capital is recognized for our talented people. Our teams collaborate and seek to draw on the global industry’s most innovative and diverse offerings to craft strategies that meet the needs of any client, anywhere they are located.

Why join Fiera Capital:

• Inclusive workplace and diverse background of employees
• Growth and development opportunities
• Entrepreneurial industry-leading company with a purposeful mission
• Flexible work arrangements, competitive compensation and benefits
• Collaborative approach, innovative and culture of integrity
• Ambitious organization who strives for excellence

What we are looking for:

The candidate will be under the supervision of the Supervisor, IT-Services, the technician provides first-level IT support to users. He will be part of a call center.

Your responsibilities:

  • Provide first level support by phone and email;
  • First diagnosis;
  • Assigned tickets to technicians’ level 2-3;
  • Follow up with users;
  • Password reset;
  • Report major incidents to the appropriate people.

Must have requirements to be successful in this role:

  • College or professional diploma in computer science or any other discipline deemed relevant;
  • Very good verbal and written communication;
  • Autonomy and ability to work effectively in a team;
  • Good knowledge 10;
  • Good knowledge of Office 365 environment;
  • Good knowledge of iPhone and Android devices;
  • Excellent knowledge of French and English (oral and written);
  • Asset, level 1 IT Support experience.

Special Condition:

  • The technician must be available to start very early (7:30 am) or finish late (6:00 pm). network