Customer Service Representative - Temp

September 19 2021
Industries Consumer goods (Others)
Categories Customer Service, Call Centres, Customer service, Support, Assistance, Customer Service, Call Centres
Montreal, QC

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters!

https://www.thomsonreuters.com/en/products-services/technology/top-100.html

Company

The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms. No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

With over 16,000 employees worldwide (over 500 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.

dormakaba offers you a career not a job. Join us now and make a real difference in creating the next generation of products and services. Visit our website www.dormakaba.com

Position Summary

The person is responsible for Oracode customer on-boarding, order entry/administration and answering customer inquiries on orders and invoicing (product and web fees). The person is responsible to meet overall objectives, to coordinate the implementation of the procedures to assure achievements of customer satisfaction.

Position accountabilities

  • Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns
  • Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks
  • Suspend or activate accounts if unpaid balances
  • Manage Webstore Oracode orders and Zuora subscription
  • Process incoming orders in the ERP system (AXAPTA & SAP) for PMC and IHO customers, as per procedures in place
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • All other task related to this position or required by superior.

Requirements

  • 1+ years' experience in customer services
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills, both in English and in French, Spanish is an asset
  • Proficiency with Microsoft Office Suite
  • Well organized, self-starter, responsible.

We offer

  • A fast-growing international company
  • A stimulating, fast and friendly work environment
  • An opportunity to highly contribute to the success of the company
  • Competitive global compensation
  • Free parking and on-site cafeteria
  • A 3-minute walk from Namur metro station.

Please note that the sole purpose of the use of the masculine is to simplify the text.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. We subscribe to the principle of employment equity and encourage applications from the four designated groups identified in the Employment Equity Act.

Apply now!

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