JOB PURPOSE:
The Membership Services Representative (MSR) is responsible for the providing timely, accurate, quality client service to licensees of the Law Society, as well as to client department and outside agency constituents. This includes provision of financial and administrative services to licensees (fee adjustments, status changes, letters of status, certificates of standing, LSO Portal support, processing of photo id cards, diploma replacements), completion of financial transactions on behalf of licensees (adjustment of invoices, and refunds) and provision of timely accurate information in response to licensees' Continuing Professional Development requirement and other membership service inquiries.
The Membership Services Representative will also assist paralegals with questions relating to professional liability insurance.
QUALIFICATIONS REQUIRED:
Client Service Delivery
Financial Responsibility
Performance Goals, Targets and Standards
Team Membership
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.