JOB PURPOSE
The Client Service Representative is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society's Resource Centre, Reception, and Complaints Reception lines.
QUALIFICATIONS REQUIRED
Knowledge of the Law Society, including organizational structure, services, mandate, by‑laws, rules, and regulations.
Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function.
Proficiency in business software ‑ word processing, spreadsheets, databases, e‑mail and the Internet.
Client Service Delivery
Performance Goals, Targets and Standards
Team Membership
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as primarily remote, with a requirement to attend the office on an occasional basis. The specific application of this will be communicated to applicants contacted during the recruitment process.