Administrator, Learning Management System- Contract

PURPOSE

The Learning Management System Administrator provides technical leadership in the support of the Learning Management System (LMS). This position is responsible for the support, development, implementation and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for the LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.

DUTIES AND RESPONSIBILITIES

1. General

Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS. Manages community areas within the LMS including functionality, appearance, tabs, and settings. Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements. Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives. Acquires and maintains knowledge of current technology as it applies to LMS software and systems. Creates and updates resources to train and support learners on how to use the technology for online and professional development.

2. User Management
Reviews user data feed log for errors and resolves user creation issues. Creates and manages user structures including the creation of user groups. Manages course enrollment including progress tracking.

3. Course Management
Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources. Manages the course asset library. Populates course information and assigns learners. Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports. Analyzes reporting data. Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer. Manages tracking of course revisions and history. Builds online assessments and evaluations in LMS for courses. Tracks user training, by completing attendance records. Review and track external training.

4. Troubleshooting
Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses. Troubleshoots and resolves issues relating to system functionality and software systems. Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services. Reviews and monitors system performance. Works with the instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Any other job related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

• Bachelor's degree or Diploma from an accredited institution (HR discipline preferred)
• Coursework and/or certifications relating to learning management system administration preferred
• Experience in LMS technology (Oracle preferred)
• Familiarity with course design and development
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems

Core Competencies

• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Solid organizational skills, including multitasking and time-management
• Customer service skills, responsive attitude
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

Additional Requirements

• Social media or knowledge management experience
• Working knowledge of eLearning content development programs (Adobe Captivate, Articulate 360).