Contract Coordinator

Reporting to the Manager, Contract Services, this position contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system.

MAJOR RESPONSIBILITIES

1. Performance Monitoring

• Functions as a contract subject matter expert working closely with Client Services, Finance and IT/BAS and Decision Support to develop and maintain processes for the provision of performance monitoring and reporting information to internal and external partners.
• Monitors Service Provider performance in relation to service delivery standards, e.g., occurrences, tracking and trending of service refusals, service volumes, etc.
• Tracks, trends and analyzes Service Provider data on a regular and ad hoc basis and completes required reports with respect to the contract management and informs the manager of any service provider performance not achieving acceptable targets.
• Provides guidance and/or collects, investigates and prepares data reports on contract compliance investigations.
• Assists with the review of Service Provider Annual Performance Reports and liaises with the finance department for the review of annual audited financial statements.
• Leads internal and external audit task forces to improve systems and ensure data integrity.
• Prepares monthly/quarterly Service Provider performance reports and queries about performance indicators and other performance monitoring information.
• Tracks outstanding performance issues and timely implementation of Service Provider actions.
• Participates in statistical analysis of data and research projects as required.
• Establishes and maintains internal and external contracts databases, updates contract information, and develop quarterly contract reports.
• Establishes and maintains a tracking system for the follow-up of reports and documents from service providers, including contracts and amendments, insurance certificates, audited financial statements and performance action plans.
• Provides in-service training for experienced providers in areas of updated policy, procedure and regulations and training new service providers on HPG and Portal administration.

2. Relationship Management

• Maintains effective working relationships with internal stakeholders to implement new processes to further improve performance monitoring.
• Builds and maintains effective working relationships with Contracted Service Providers to ensure timely sub