Relief Front Line Worker

Front Line Worker position provides front line service to the Bayside Mission Centre's clients within the context of the Centre's overall operations, including maintaining the security of the facility and its residents. The Front-Line worker conducts full intake process and provides support to residents residing at the facility.

Program

• Facilitate intake for Clients by gathering required information, provide any requested information, and orient clients and to facility Emergency Housing guidelines and schedules, as well as all available services.
• Conduct a full intake process using the HIFIS system and complete the VI-SPDAT needs assessment tool.
• Provide oversite during all meals to ensure safety of all.
• While on shift, you are the main point of contact for residents/clients and are responsible for their care, support, and safety.
• Assist clients with system navigation and provide clients with encouragement and help connect them to supports that will help stabilize their housing.
• Once clients are re-housed, provide supports that help them maintain their housing.
• Provide clients with referrals to variety of supports including resources, recreation, counselling, referrals, and advocacy services within their community.
• Respond to immediate needs, provide supports, crisis intervention and conflict resolution.
• Provide Emergency Housing and access to meals, snacks, donations, shower, toiletries, laundry, clothes, computers, telephones, and other amenities offered.
• Provide residential clients with their medication upon request and monitor as required.
• Maintain surveillance of security monitors, make regular rounds throughout program areas, washroom and perimeter checks of building and communicate regularly with staff from other program areas.
• Responsible for regular room checks; to ensure the safety of the residents and facility.
• Provide on-going daily support, assistance, and encouragement to break the cycles of poverty and homelessness.
• Ensuring weekly chore list is up to date and that residence are on a rotational chore schedule.
• Records information in logbook in an accurate and legible manner.
• Ensures kitchen laundry, client towels and soiled linens is done nightly (night shift) which includes folding and putting away in cupboard.
• Ensures bed linens laundry is done weekly (night shift) which includes folding and putting away in cupboard.
• Serves and cleans up from evening snack (day shift)
• Maintains cleanliness of the shelter work area during assigned shifts according to Health & Safety standards
• Prepares shelter bed linens (night shift) weekly for in-house laundry.
• Ensures bed linens (Day shift) are placed on beds in shelter dorm rooms.
• Ensures security of client's possessions left in our care (under lock and key)
• Ensures storage room is organized of client's belongings and items are stored accordingly in totes when a client has been discharged.
• Ensures all chairs are set down in the dining room before 7:00 am
• Ensures Bayside Mission entrances, sidewalks and alley ways are kept clear of snow by shoveling and applying salt as needed (night shift)
• Conduct exit interviews with clients and enter discharge information in client's file.
• To perform all other related duties as assigned by Shelter Supervisor and/or Director of Programs

Service Responsibilities

• Promote positive and supportive attitudes towards individuals who are experiencing homelessness.
• Participate in and promote programs and activities that empower our clients to work towards their goals.
• Develop effective working relationships and partnerships with community members, representatives of other departments, agencies, and co-workers.

WORKING CONDITIONS:

• Staff work 8-12 hours shifts on a rotational basis.
• May deal with angry and abusive clients.
• May encounter verbal abuse.
• May be required to deal with client overdose and other medical situations.
• Ability to lift more than 20 pounds.

• College diploma in Social Services field or equivalent experience
• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR or willingness to obtain.

EXPERIENCE AND KNOWLEDGE:

• The incumbent must have minimum of two (2) years to maximum of five (5) years previous experience with people experiencing homelessness.
• Knowledge and understanding of addictions/ mental health.
• Superior knowledge of community resources
• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity.

SKILLS AND CAPABILITIES:

• Ability to work a variety of shifts.
• Excellent problem-solving skills are essential.
• Excellent oral and written communication skills in English, other languages considered an asset.
• Excellent interpersonal and time management skills
• Possess a positive attitude and works well with other team members, volunteers, and donors.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.