Customer Service Representative
April 5 2024
Expected expiry date: September 30 2024
Industries
Public administration
Categories Accounting, Finance, Customer Service, Call Centres
Alexandria, ON | Morrisburg, ON | Kemptville, ON | Picton, ON | Embrun, ON | Bancroft, ON | Minden, ON | Ottawa, ON | Hawkesbury, ON | Cornwall, ON • Full time
Calling all experienced individuals who are passionate about customer service!
This is a continuous posting based on operational needs and may be extended or closed at any time without notice.
How To Apply: At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined below, please CLICK HERE to complete your application, you may be contacted for further assessment.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
• provide public counter customer services offered by ServiceOntario in a fast-paced environment
• provide guidance on ServiceOntario guidelines, directives, and procedures
• assist customers to complete documents and forms related to services offered at ServiceOntario
• respond to customer inquires about accessing ServiceOntario services, directing them to the right resources for resolution
• process personal and business transactions accurately following strict policies & procedures
• use a computer to update electronic databases with accuracy
• collect fees and payments and verify all transactions
• maintain established filling systems
Please note: Effective January 1st, 2024 the salary range for this position is $28.81 to $33.40 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level
• Starting salary for the CSR - 2T level will be 27.02 per hour
• You communicate effectively and know how to seek clarification from customers smoothly to fully address needs/inquires
• You have written communication skills to prepare correspondence
• You are friendly and respectful and easily diffuse challenging situations
• You know when to probe for information, how to assess situations and determine an appropriate course of action.
• You have good judgement, tact and sensitivity when interacting with customers
• You have proven ability interact with team members and value different viewpoints, ideas, and opinions
• You have planning and organization skills to manage and prioritize shared work tasks
• You have math skills to calculate fees, and the ability to prepare financial balances, deposits, and related reports.
• You have administrative skills and can accurately maintain filing systems.
• You have experience using computers to research, retrieve and summarize information.
• You can learn, find, and use the rules and guidelines that apply to ServiceOntario products and services
Follow this LINK for more information on the services we offer.
This is a continuous posting based on operational needs and may be extended or closed at any time without notice.
How To Apply: At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined below, please CLICK HERE to complete your application, you may be contacted for further assessment.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
You will:• provide public counter customer services offered by ServiceOntario in a fast-paced environment
• provide guidance on ServiceOntario guidelines, directives, and procedures
• assist customers to complete documents and forms related to services offered at ServiceOntario
• respond to customer inquires about accessing ServiceOntario services, directing them to the right resources for resolution
• process personal and business transactions accurately following strict policies & procedures
• use a computer to update electronic databases with accuracy
• collect fees and payments and verify all transactions
• maintain established filling systems
Please note: Effective January 1st, 2024 the salary range for this position is $28.81 to $33.40 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level
• Starting salary for the CSR - 2T level will be 27.02 per hour
How do I qualify?
Customer Service and Communication Skills:
• You have experience in customer service• You communicate effectively and know how to seek clarification from customers smoothly to fully address needs/inquires
• You have written communication skills to prepare correspondence
• You are friendly and respectful and easily diffuse challenging situations
Problem-Solving and Analytical Skills:
• You have experience in analyzing and finding solutions to problems.• You know when to probe for information, how to assess situations and determine an appropriate course of action.
• You have good judgement, tact and sensitivity when interacting with customers
Collaboration and Organizational Skills:
• You easily adapt in a team environment and embrace collaboration to complete tasks.• You have proven ability interact with team members and value different viewpoints, ideas, and opinions
• You have planning and organization skills to manage and prioritize shared work tasks
Financial and Administrative Skills:
• You have cash handling experience• You have math skills to calculate fees, and the ability to prepare financial balances, deposits, and related reports.
• You have administrative skills and can accurately maintain filing systems.
Computer Skills:
• You are proficient with word processing, spreadsheet, database, email, and internet applications.• You have experience using computers to research, retrieve and summarize information.
Understanding ServiceOntario Offerings:
• You are aware of and/or can learn about ServiceOntario services and programs• You can learn, find, and use the rules and guidelines that apply to ServiceOntario products and services
Follow this LINK for more information on the services we offer.
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