Customer Care & Reservations Agent

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

We are currently seeking Customer Care & Reservations Agents to join our team.

Job Duties:

• Quote fares and book flights for customers;
• Ticketing support;
• Provide customers with necessary information connected with flights;
• Communicate with customers to determine individual needs;
• Address Customer Service issues with empathy and understanding;
• Provide general information on PAL Airlines policies and procedures;
• Must make use of excellent communication and sales skills;
• When necessary, identify and implement solutions to meet evolving industry and customer needs;
• Other assigned duties as required.

Qualifications:

• Completion of secondary schooling in a related field Is preferred
• 1+ years of customer service experience is required
• Experience in Travel and Tourism is preferred

What we offer:

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

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