Senior Business Analyst

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Do you want to utilize your communications skills, writing for the web knowledge and creativity at Fraser Health’s Digital Patient and Provider Experience team supporting the areas Mental Health & Substance Use (MHSU) Services? If so, then keep on reading.

The Senior Business Analyst, Learning Services, is responsible for managing the MHSU communication hub project, collaborating with MHUS and Digital Patient and Provider Experience team members and applying appropriate change management strategies as part of a project. You will bring excellent interpersonal and communication skills to your work as your consult and support MHSU staff in the development and management of their online content.

Key Responsibilities:

• Develop and implement a communication strategy to promote initiatives and services within the MHSU portfolio.
• Consult with subject matter experts on content development and design.
• Maintain accurate, up-to-date service program information on Fraser Health’s external website, intranet and MHSU hub.
• Provide change management support and training to MHSU managers and staff.
• Manage the day-to-day operations of the MHSU hub by regularly adding and updating content, curating news articles, disseminating eNewsletters, incorporating user feedback, and building in advance automation and features.

Build your career experience as you:

• Co-chair the MHSU hub operations and governance committee.
• Provide excellent interpersonal and communication skills to enhance internal communications and foster a stronger sense of community among the MHSU team.
• Pay meticulous attention to detail, ensuring MHSU staff have the most accurate information they need to do their job.
• Uphold web, communication and brand standards in order to maintain Fraser Health’s collective voice and brand integrity.
• Demonstrate collaborative, creative and conceptual thinking.

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor's degree in Communications, Marketing and/or Education.
• 4+ years of experience in a medium to large sized organization.
• Two years recent related experience developing and managing online content.
• Experience with Microsoft 365 technologies, specifically SharePoint Online.

An asset to this role would be:

• Experience with working on projects within departments like Mental Health & Substance Use.

This is a Temp Full Time position available, located at Central City, Surrey BC with regular travel within the Health Authority expected. The expected end date for this position is March 31, 2025.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

• A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
• We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Take the next step and apply so we can continue the conversation with you.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Connect with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

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1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
   

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.