Client Partner, Information Systems Reporting & Development

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Develops specifications and analysis for complex systems applications within Employee Experience; provides application and/or technical support for all computer-based information systems under the HR Systems portfolio; increases the management and communications of knowledge and efficiencies resulting from getting the right knowledge to the right people and at the right time, to help individuals share and put information into action. Working within Employee Experience, and its customer base, identifies the use of technology and systems, assesses a range of systems and processes and user needs; develops systems and reports, pulling integrated information from a variety of sources.

1. Develops specifications and analysis for systems and applications within Employee Experience that impact several functional areas by performing duties such as; gathering detailed information from user departments; consulting regularly with key groups; conducting needs analysis; developing and documenting systems and procedures, preparing flow charts; detailing hardware and software specifications and preparing implementation plans; supports a strategy of knowledge management - getting the right knowledge to the right people, and at the right time to help individuals share and put information into action.
2. Provides application and/or technical support for all computer-based information systems under the HR Systems portfolio through program development; determines application code specifications and/or codes new programs and enhances existing ones; performs system testing and documenting and keeps up-to-date on the application standards within Fraser Health; follows up with users of these applications with the goal of producing timely enhancements and incorporating available new functionality and technology.
3. Conducts assigned projects by researching user and HR needs, best practices within Fraser Health and with other employers; develops business case reports and project plans; participates on user project teams to ensure implementation and/or system revisions provide optimum results; participates on discussions with stakeholders to partner on services and information requirements.
4. Assesses HR practices and makes recommendations on changes to information/knowledge delivery processes and systems to improve the alignment of an effective distribution of knowledge.
5. Develops systems and reports to compile information from a variety of sources that would include MEDITECH payroll and finance systems, Access and/or SQL databases, Ministry of Health (HSICS) and other sources.
6. Designs, develops and maintains, and/or works with-outside vendors to develop database and software applications supporting HR process/program and knowledge needs.
7. Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts system/work analysis, determines application code specifications and tests the performance of systems.
8. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations); designs and conducts education sessions to internal and external system customers to facilitate the delivery of new systems and to enable usage of applications in an optimum manner.

Education and Experience

Bachelor's Degree in a field related to Human Resources, Business Management or Computer Science; supplemented with three (3) to five (5) years of recent, related experience in Human Resources, systems programming or project management.

Valid Class V, B.C. Driver's License and access to a motor vehicle.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated experience and ability to manage information management/information technology projects in a large, complex organization, using structured methods and techniques.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Advanced technical expertise in Microsoft Access, Excel, SQL, Microsoft Power Platform, VBA, C, C+, C#, HTML, ASP.net, Vue, Angular, JavaScript.
• Ability to perform analytical reasoning and problem solving skills.
• Demonstrated ability to organize; ability to work independently and meet deadlines; ability to work effectively under pressure and with changing priorities and deadlines.
• Develops reports to compile information from a variety of sources that would include OJB, Performancelink, Insight, Meditech, Access Databases, HR Data warehouse and other sources.
• Physical ability to perform the duties of the position.