Analyst, Business Systems (Advance/meditech Expanse)

The Quality Assurance portfolio (within eSafety & Quality) has a temporary 2 year term Business Systems Analyst position available to support the Usability testing and Automation/Scripting activities for the MEDITECH program within Fraser Health.

Do you want to utilize your analytical & technical skills, information systems knowledge and contribute to creating effective processes? Do you tackle technical and strategic challenges using innovative ways? Do you like contributing to a team’s success? If so, then keep on reading.

Bring your real passion for innovation and performance in technology as you contribute to changing lives in healthcare. We are proud of the innovation, dedication, partnership and resourcefulness of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Utilize your strong usability, scripting & automation skills in this challenging and rewarding Business Systems Analyst, Health Informatics temporary 2 year term role. You will provide business analysis, in consultation with the Sr. BSA and Health Informatics Lead, work closely with all levels of the business ensuring the work you are doing aligns with the MEDITECH program’s expectations and is reflective of measurable results.

You will also provide backup coverage to the Sr. BSA as needed.

Build your career experience as you focus on some of the following key roles and responsibilities:

USABILITY:

• Provide support to the Sr. BSA and Health Informatics Lead while establishing Usability as a test type in the project level Test Strategy
• Attend Knowledge transfer sessions to get a good understanding of Usability tests
• Perform hands-on Usability Test planning & execution activities
• Be proactive, identify and support Usability tests implementation for suitable areas of MEDITECH Expanse
• Provide support to all required stakeholders (including coordinating Usability with the chosen end users)

SCRIPTING & AUTOMATION:

• Attend Knowledge transfer sessions to understand the current state
• Offer analytical support to clinical users by extracting, cleaning and modeling data from electronic health records systems like MEDITECH, utilizing software such as Excel, IPeople Direct Table Viewer, and Microsoft SQL Server
• Collaborate with Health Informatics departments, partner organizations, infrastructure support teams and external vendors as required
• Work closely with the Sr. BSA and Health Informatics Lead to finalize the scope, objectives and timeline of the deliverables, translate the business requirements into the technical requirements and support the proposed solution
• Provide support to the Sr. BSA and Health Informatics Lead while establishing Scripting & Automation as a test type in the project level Test Strategy
• Get trained on using Expanse functionalities (end to end)
• Contribute to building an effective automated Regression suite

NOTE: Above are some of the key roles and responsibilities. Considering the nature of the program and portfolio, the candidate is expected to be flexible and take-on additional roles and responsibilities which includes working for other portfolios and different areas of work (outside Usability and Automation).

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field
• At least three (3) to five (5) years recent related experience working in Automation & Scripting in a medium to large sized organization including experience with health and corporate information systems
• Prior experience with Usability Engineering Framework, UX Design and Usability Testing is beneficial
• Proven work experience and strong proficiency in SQL, R, Python and VBScript
• Good knowledge of extracting, cleaning, and modeling data from electronic health records systems like MEDITECH, utilizing software such as Excel, IPeople Direct Table Viewer, and Microsoft SQL Server
• An added advantage if you have experience with an electronic health information system, such as Meditech, Paris, Intrahealth Profile, CST and tools such as iPeople
• Excellent verbal and written communication skills, with the ability to effectively communicate complex technical solutions to non-technical stakeholders
• Proficient Excel, PowerPoint and Visio skills
• Ability to support the Sr. BSA and Health Informatics Lead in day-to-day deliverables
• Experience working in a multi-disciplinary environment and collaborating with other teams within the organization

An equivalent combination of education, training, and experience will be considered.

Additional Requirements:

• Flexibility to work in a hospital setting (having various shift timings) during software releases and to provide end user support
• Willingness to multi task between portfolio activities
• Ready to work in a highly rewarding & challenging environment with frequent changes to be expected

This temporary 2 year term position will be based at our Central City Office, Surrey, B.C. with a hybrid work model.

Please note that you will be required to travel to various hospitals/sites to support different engagements, site readiness and go-live support activities (involving 12 hour work shifts at the hospital/site during go-live support).

We require the candidate to be flexible to work additional hours as and when required (including early mornings, evenings and/or weekends).

If this sounds like the excellent role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields
• Fantastic opportunities for support and management roles are available as you advance within the organization
• Competitive salary package, including comprehensive health benefits coverage
• A chance to create a difference every day in the world of health care

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community and primary care areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.

1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of electronic health information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.