Front Desk Agent - The Great Divide Lodge - Summer 24

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

The Great Divide Lodge is located 15 minutes west of Lake Louise, at the summit of the famous Kicking Horse Pass in Yoho National Park. The 50 room hostel style accommodation overlooks the Canadian Rockies and Wapta Lake.

At present some of our Employee Perks include:

• LLSR Summer lift pass
• Free LLSR recreational opportunities including guided hikes and sightseeing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The successful candidate will be responsible for a wide variety of administrative office duties in support of the operation of The Great Divide Lodge. Such duties include but are not limited to staff accommodation and guest check in/checkout procedures, registering visitors, updating/maintaining files, taking payments, ensuring each guest adheres to the LLSR housing agreement and serving in the bar/restaurant when help is needed. The Front Desk Agent must strive to provide exceptional customer service and a positive guest and employee experience.

Job Responsibilities:

• Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
• Perform check-in/check-out procedures in an efficient and timely manner
• Respond to telephone, e-mail, and in-person inquiries from customers
• Provide quotes for room rates and up sell where possible
• Make reservations and liaise with third party booking agents
• Keep an inventory of rooms reservations and room assignments
• Verify correct room charges and collect payment
• Regularly communicate with Duty Manager to ensure the overall success of the department
• Organize, maintain, and coordinate office records and files in their proper locations.
• Ensure all cash is balanced and accounted for at the beginning and end of each shift (at Front desk or in the Bar/Restaurant)
• Assist other departments within the Great Divide Lodge as required.
• Ability to communicate and coordinate with other departments effectively within GDL and the Lake Louise Ski Resort

Job Requirements/Qualifications:

• Positive attitude coupled with a friendly, polite and professional manner
• High degree of resourcefulness, flexibility, and adaptability
• Must be able to work night shifts and work independently with minimal supervision
• High level of sound and independent judgement, reasoning, and discretion
• Experience using Switchboard and the booking system RoomMaster is an asset
• Possesses a strong working knowledge of the hospitality industry, with experience using Electronic POS an asset
• Cash handing experience is preferred
• Serving It Right certification asset - to be obtained within 30 days of commencing employment.
• Must be at least 19 years of age
• First Aid certificate an asset
• Strong written and verbal English with a second language considered an asset
• A police background check, from your home country or province, will be required upon commencement of employment

Please note: As this is a remote work location there is limited cell service available.

Work Schedule:

Must be able to work a rotating roster doing a variety of shifts

Dress Code:

Business Casual Attire - to be discussed during interview