Outpatient Scheduling/booking Clerk - Burnaby Hospital

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We currently have exciting opportunities for Casual - Outpatient Scheduling/Booking Clerks to join our team at Burnaby Hospital located in Burnaby, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

Come work with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us on our Careers social channels where you'll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

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1. Schedules and books outpatient appointments by performing duties such as receiving appointment requests, making follow up appointments, adjusting arrangements in accordance with patient and facility requirements, assigning to the appropriate time, date and location, and entering appointment information into computerized scheduling system. Confirms appointment information with patients/physicians/professional staff as required.
2. Ensures all available appointment times are filled according to established protocols.
3. Performs receptionist functions such as answering telephones, directing calls, responding to general inquiries, taking messages, receiving patients/visitors and directing to appropriate locations. Relays patient information to appropriate source such as physicians' offices, diagnostic departments, other treatment facilities, etc.
4. Performs data entry functions for a variety of clinical registries and databases by entering information into software program(s) in accordance with established guidelines/procedures.
5. Completes a variety of standard forms for registration/billing purposes by performing duties such as interviewing clients to obtain required information and completing/printing forms using the computerized registration system. Reviews patient documents for completeness and demographic accuracy according to established procedures. Identifies and processes corrections as required. Pre-registers patients as required.
6. Performs record management duties related to clinical activities such as setting up and maintaining filing systems, indexing files and materials to be filed, and conducting file searches for requested information. Transfers records, requests records from throughout the Province as necessary.,
7. Types technical and non-technical material such as correspondence, reports, letters, manuals, memos from handwritten drafts or dictating machines.
8. Requisitions diagnostic tests and procedures in accordance with established procedures by performing duties such as faxing requisitions; entering requisitions into computerized systems, etc. Telephones or transmits test results and/or medical information to patients, physicians and others according to established procedures.
9. Requisitions, receives and stores stationery and supplies according to established procedures. Requisitions supplies as directed.
10. Composes and signs general correspondence such as appointment confirmations, information requests and form letters as directed or drafts correspondence for review and signature. Distributes correspondence as required/directed.
11. Performs various other clerical duties such as opening, sorting, and distributing mail; taking minutes or notes at meetings; photocopying/faxing documents; recording workload information; etc.
12. Operates electronic equipment such as photocopies, fax, etc. Responsible for maintenance such as toner replacement and minor problems as described in the owner's manual.
13. Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
14. Assists with orienting new staff by performing duties such as demonstrating work procedures, demonstrating use of equipment/systems and providing related information.
15. Performs other related duties as assigned.

• Ability to keyboard at 45 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Knowledge of medical terminology.