Administrative Support Clerk

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

1. Performs word processing and data entry duties by inputting client information into relevant computerized systems, maintaining relevant registers and by typing routine correspondence such as educational materials, minutes, letters, client file data and reports from rough draft, general instruction and/or recording devices using software applications such as word processing, spreadsheets, graphics and databases.
2. Assists with client intake by obtaining general and demographic information on referrals and appointments; ensures client record security and confidential handling of same; schedules and confirms clients for appointments, programs and/or services; reschedules client appointments as necessary. Maintains master appointment book for staff and physicians. Immediately notifies clinical staff when received information or observed behaviour suggests that a crisis/emergent situation exists.
3. Completes dictations by transcribing from dictaphone; distributes consultation assessment reports as indicated by the physician.
4. Maintains client data; compiles and categorizes as required to prepare a variety of statistical reports.
5. Performs record management duties including setting up and maintaining office filing system; assembles files, assigns file numbers, prepares file folders, distributes and files documents and files. Liaises with other Mental Health offices regarding file retrieval and return.
6. Performs reception duties such as answering calls, receiving and relaying messages, receiving and directing visitors/clients and by responding to in-person and telephone inquiries. Refers workflow problems to the Manager / designate.
7. Arranges meetings by booking and setting up meeting rooms; maintains tidiness of reception area.
8. Arranges for equipment/building service or repairs as required.
9. Receives, records, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents; signs for receipt of packages and shipments.
10. Operates standard office equipment such as fax machines and photocopiers and carries out minor maintenance such as loading paper, removing paper jams and changing toner cartridges.
11. Places purchase orders with external suppliers, checks vouchers, packing slips, verifies and or obtains approvals and coordinates pick-up or delivery of equipment/supplies. Maintains petty cash.
12. Maintains a stock of office supplies in the work station area. Maintains office manuals.
13. Performs staffing and timekeeping duties by calling in relief staff from a pre-established list, tracking hours worked and reviewing timesheets for accuracy as directed.
14. Processes service authorizations as directed.
15. Performs other related duties as assigned.

• Knowledge of general office procedures.
• Knowledge of medical terminology.
• Business writing skills.
• Ability to type at 45 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain rapport with clients.
• Ability to work independently and in cooperation with others.
• Ability to organize and prioritize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.