Client Services Coordinator - 14 Month Maternity Coverage

Job summary

The Client Services Coordinator acts as a primary liaison between clients and operations to manage order processing and inventory flow. They are responsible for monitoring client priorities, handling troubleshooting, and ensuring adherence to safety and standard operating procedures.

Job details

A Day in the Life As a Client Services Coordinator, you will play an important part in performing all functions related to the processing of orders and receipts through the facilities to meet client expectations acting as a primary liaison. You'll be working with products from some awesome clients that are heavily involved in the active lifestyle. Note this role is temporary until December 2027 with the opportunity for extension or becoming permanent. What does success look like in this role? The ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our "we are one team" ethos. All About You What You'll Bring to the Role: * Excellent technical capabilities with proficiency to learn internal and external software systems * Excellent communication and interpersonal skills * Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented * Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety * Ability to work under pressure, be flexible and adapt to changing priorities. The Must Haves: * Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus * An understanding of Microsoft Office applications, specifically Outlook Things You Will be Doing * Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities * Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments * Coordinates flow of inventory with Inventory Team and VAS (Value Added Services) * Ensures client SLA's are communicated to the operations team * Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP) * Performs other duties as requested Perks * Staff purchase program -- wear the brands you love! * Staff benefits plan -- chose the benefits that are right for you! * Flexible and fun work environment -- work hard and play hard! * Internal opportunities -- we believe in growing our own! * RRSP Match NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are selected for an interview there are accommodations upon request. We consult with applicants and provide suitable accommodations. If someone would like an accommodation they can reach out to our team in the following ways: people.experience@nri-distribution.com [people.experience@nri-distribution.com] or 604-336-8144.

What you’ll do

The Client Services Coordinator acts as a primary liaison between clients and operations to manage order processing and inventory flow. They are responsible for monitoring client priorities, handling troubleshooting, and ensuring adherence to safety and standard operating procedures.

Requirements

The ideal candidate should have experience in a warehouse or transportation environment and possess strong technical skills with Microsoft Office. Excellent communication, multitasking abilities, and a detail-oriented approach are essential for success in this fast-paced role.

Benefits

• Staff purchase program
• Staff benefits plan
• Flexible work environment
• Internal opportunities
• RRSP match

Listed skills

• Continuous Improvement · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• client relations · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client relations
• Order processing
• Communication
• Multitasking
• Detail oriented
• Continuous improvement
• Warehouse administration
• Transportation
• Microsoft Office
• Outlook
• Troubleshooting
• Inventory management
• Safety protocols
• SOP compliance
• Data entry
• Prioritization
• Resourcefulness
• Energetic
• Follow Through
• Safety Procedures
• Client Services
• Value-Added Services
• Continuous Improvement Process
• Standard Operating Procedure
• Warehousing
• Interpersonal Communications
• Microsoft Outlook
• Operations
• Software Systems
• Troubleshooting (Problem Solving)
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Manufacturing
• Transportation
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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