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Job details

Civeo Services is hiring a Front Office Administrator (FOA) for our Oilsands lodges. In this high‑impact role, you’ll lead reservations, deliver exceptional customer service, and support a high‑performing Front Office Team. Rotation is 20/10 with 10‑hour shifts (days/nights/weekends/stat holidays). Report to the designated supervisor and help us elevate the guest experience while driving operational efficiency. Please note: This is a temporary role with a possibility of extension Key Responsibilities: · Providing administrative support to the Front Office Supervisor · Data Entry · Guest Services (handling reservation and guest inquiries both in person and over the telephone) · Provide exceptional customer service · Other duties as assigned Qualifications: · Ability to meet deadlines (email, telephone inquiries, guest inquiries) · Computer literate with Microsoft Office programs, and Hotel reservation systems · Must be willing to work shift work · Previous hotel experience working in a front desk capacity is an asset · Attention to detail and problem-solving ability · Ability to work independently with little supervision · Ability to multitask and work in a fast paced environment · Possess a positive, friendly and professional attitude · Ability to work well with peers in a group environment · Excellent verbal and written communication skills · Excellent organizational and time management skills Working Conditions · Ability to work in rotational shifts in a remote environment · Manual dexterity required to use desktop computer and peripherals · Overtime as required While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve. We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.

What you’ll do

The Front Office Administrator will manage reservations, handle guest inquiries, and provide administrative support to the Front Office Supervisor. They are responsible for delivering exceptional customer service while maintaining operational efficiency in a fast-paced lodge environment.

Requirements

Candidates should be computer literate with experience in Microsoft Office and hotel reservation systems, and possess strong organizational and communication skills. Previous hotel front desk experience is considered an asset, and the ability to work rotational shifts in a remote location is required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Data entry
• Customer service
• Reservation management
• Microsoft Office
• Hotel reservation systems
• Time management
• Organizational skills
• Problem-solving
• Multitasking
• Verbal communication
• Written communication
• Attention to detail
• Administrative Support
• Operational Efficiency
• Professionalism
• Ability To Meet Deadlines
• Shift Work
• Customer Service
• Communication
• Computer Literacy
• Data Entry
• Desktop Computing
• Front Office
• Hotel Reservation Systems
• Problem Solving
• Fine Motor Skills
• Peripheral Devices
• Time Management
• Reservations
• Diversification (Investing)
• Detail Oriented

Job areas

• Hospitality
• Administrative
• Customer Service & Support
• Energy
• Front Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers