Operational Support Agent, Commercial Lines

Job summary

The operational support agent provides administrative and operational support to maximize productivity, including data entry, verification, and report generation. They also assist the underwriting team by processing transactions, preparing documentation, and ensuring accurate recordkeeping.

Job details

Temporary 12-month position As an operational support agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You perform a variety of administrative and operational tasks to support the achievement of business objectives and ensure the effective execution of departmental processes. The ability to drive results is therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively. Success in this role requires the ability to work independently while collaborating effectively with team members and business partners. More specifically, you will be required to : Ensure the completion of the unit's administrative business processes. Perform analyses, produce or revise reports and statistics. Carry out various administrative, operational and quality controls. Take corrective measures and carry out the required follow-ups Provide support to the underwriting team by processing transactions, preparing documentation, gathering information and completing administrative activities related to underwriting operations Handle, organize, distribute, index and file documents to support business operations and ensure accurate recordkeeping Perform data entry, extraction, processing, compilation, verification and record maintenance activities while ensuring data accuracy and integrity Respond to inquiries and provide information related to policies, procedures, programs and departmental processes Prepare or revise presentations and other related documents. Handle ad hoc assignments, special projects, and other administrative or operational duties as required. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of one year of relevant experience in an administrative, operational support, data processing or related role Please note that other combinations of qualifications and relevant experience may be considered Knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint Drive results, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Administration (FG) Unposting Date 2026-09-25

What you’ll do

The operational support agent provides administrative and operational support to maximize productivity, including data entry, verification, and report generation. They also assist the underwriting team by processing transactions, preparing documentation, and ensuring accurate recordkeeping.

Requirements

Candidates must have a college diploma in a related field and at least one year of relevant experience in an administrative or operational role. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, is required.

Benefits

• Competitive salary • Annual bonus • Flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Health and wellness expense reimbursement • Telework equipment

Listed skills

• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Quality Control · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Data processing
• Administrative support
• Operational support
• Database integrity
• Report generation
• Quality control
• Underwriting support
• Documentation preparation
• Recordkeeping
• Microsoft Office
• Excel
• Word
• Outlook
• PowerPoint
• Problem solving
• Record Keeping
• Business Operations
• Business Objectives
• Information Gathering
• Microsoft Excel
• Adaptability
• Underwriting
• Business Process
• Data Processing
• Data Entry
• Data Integrity
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Presentations
• Statistics
• Telehealth

Job areas

• Administrative
• Finance & Accounting
• Data & Analytics
• Commercial Lines Agent
• Insurance Sales Agent (General)
• Insurance Representatives
• Insurance Sales Agents