Supervisor, Transitional Housing

Job summary

The supervisor manages the daily operations of family transitional housing and leads teams of shelter case workers and support staff. They collaborate with community partners and service agencies to ensure clients receive effective support in a safe and secure environment.

Job details

Requisition ID: 23672 Department: Community & Social Services Dept. Service: Housing Services Employment Type: 1 Full-time Temporary up to 2 years Work Hours: 40 /hours per week (Shift on Wednesday to Sunday Overnight 11:00 pm to 7:30am)Affiliation: 1 Corkstown Rd and various locations Salary Information: $84,818.24 - $99,247.20 annually (2024 rates of pay)Location: Various locations Job Category: Community and Social Services Application Close: 23/10/2026JOB SUMMARY The Supervisor is responsible for the direct operation of the City's family transitional housing, including the provision of offsite services. Responsible for the delivery of the most effective services possible to families who are clients of the Transitional Housing & Offsite Services; that is, to help them stabilize their situation and move to permanent accommodation well connected to essential resources. Supervise and lead the shelter case worker team in the delivery of case management services to clients, and the shelter support worker team in supporting and assisting clients who are residing at the family transitional site. Collaborate with other City service areas, community partners, community service agencies and hotels who provide services or accommodations to clients. Ensuring that family residential services are part of the community services system. Clients are to receive services in a well maintained, safe and secure environment with qualified staff.EDUCATION AND EXPERIENCE Completion of 3 year university degree in Social Work, Psychology or related field Minimum of 5 years of experience in social services work; 3 years supervisory experience in social services, health, residential services or other related fieldKNOWLEDGE Issues of homelessness, particularly as they affect families Service delivery to vulnerable clients in a residential setting Components of a comprehensive case management system City and community resources appropriate to client needs Policies and procedures that impact on these clients Key elements of supervising staff generally and, specifically, in a 24-hour service facility Key elements of maintenance of the physical plant Must possess the training, experience and knowledge to organize the work and its performance Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures COMPETENCIES, SKILLS AND ABILITIES Core Behaviours Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours. Review the Core Behaviours. Leadership Competencies The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. Review the Leadership Competencies. WHAT YOU NEED TO KNOW Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire. Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted. You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca. .

What you’ll do

The supervisor manages the daily operations of family transitional housing and leads teams of shelter case workers and support staff. They collaborate with community partners and service agencies to ensure clients receive effective support in a safe and secure environment.

Requirements

Candidates must hold a three-year university degree in Social Work, Psychology, or a related field. A minimum of five years of social services experience, including three years in a supervisory capacity, is required.

Listed skills

• crisis intervention · Preferred
• policy implementation · Preferred
• Leadership · Preferred
• case management · Preferred
• social services · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Staff supervision
• Social services
• Crisis intervention
• Health and safety compliance
• Residential services
• Leadership
• Conflict resolution
• Community outreach
• Policy implementation
• Vulnerable population support
• Facility management
• Employment Equity
• Strategic Objectives
• Supervision
• Case Management
• Social Work
• Communication
• Disabilities
• English Language
• French Language
• Psychology

Job areas

• Social Services
• Management & Leadership
• Government & Public Sector
• Transitional Housing Case Manager
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other

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