Donor Centre Supervisor

Job summary

The Donor Centre Supervisor is responsible for managing clinic operations, ensuring staff performance, and maintaining safety protocols during blood collection. They also oversee donor experience, performance management, and the logistical planning of mobile clinics.

Job details

This is an on-site role, Monday to Saturday, 37.5 hours per week. Shifts include days, evenings, weekends, and statutory holidays. Must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services donor centre. Job posting ID: 9245 Employment status: Temporary full-timePosition's anticipated end date: 2027-09-02 Salary/Rate of pay: $89,956 - $112,445 Application deadline: 2026-10-09 This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible. Application requirements: Your up-to-date resume. Job specific cover letter We recommend you save a copy of the job posting for reference throughout the recruitment process. Do you currently work for Canadian Blood Services? All employees must apply via the internal career page. Together, the work we do connects people and changes lives — including your own. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. About the role Canadian Blood Services is looking for a Temporary full-time Donor Centre Supervisor to join our dynamic Collections team in our Ancaster donor centre. The Collections Team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.Formula for success Utilizing your excellent customer service skills, you will ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures, including those related to health and safety. Leveraging your superb leadership skills, you will ensure staff performs duties in an effective, efficient, and professional manner. Utilizing your superior interpersonal and communication skills, you will interview, hire, and complete all aspects of performance management, including progressive discipline as required. Drawing on your knowledge and experience, you will ensure each mobile clinic is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection. With your ability to work effectively, you will ensure the needs of the donor, volunteer, and the public are met. Utilizing your proven success in leading a collaborative team, you will provide timely communication to staff, prompt follow-up for donor and staff concerns. At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use. Desired education and skills Successful completion of post-secondary level education in a relevant health sciences discipline from a recognized academic institution. Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred. You will have sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments. Experience in platelet apheresis and Plasma programs would be considered an asset. Excellent interpersonal and communication skills, both oral and written in English, are essential. French language skills are an asset. Demonstrated effective problem-solving skills and the ability to take initiative. Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence. What we offer you Payment in lieu of vacation. Annual performance award up to 6%. Payment in lieu of benefits. Defined benefit pension plan. Employee discounts, wellness program, professional resources. What you can expect Must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services donor centre. Shifts include days, evenings, weekends, and statutory holidays. You will work Monday to Saturday, 37.5 hours per week. Occasional travel will be required. Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.) If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play. Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. Applicants who require accommodation should discuss their needs with us. #LI-ONSITE #LI-TM1 #LI-Ancaster #INDCBS

What you’ll do

The Donor Centre Supervisor is responsible for managing clinic operations, ensuring staff performance, and maintaining safety protocols during blood collection. They also oversee donor experience, performance management, and the logistical planning of mobile clinics.

Requirements

Candidates must have post-secondary education in a relevant health sciences discipline and at least 3 years of supervisory experience. Strong leadership, communication, and problem-solving skills are essential for this role.

Benefits

• Payment in lieu of vacation
• Annual performance award
• Payment in lieu of benefits
• Defined benefit pension plan
• Employee discounts
• Wellness program
• Professional resources

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Supervisory experience
• Customer service
• Performance management
• Blood collection
• Regulatory compliance
• Quality improvement
• Interpersonal skills
• Communication skills
• Problem-solving
• Clinic management
• Staff training
• Health and safety
• Team building
• Documentation
• Blood Product Analysis
• Professionalism
• Supervision
• Lifting Ability
• Apheresis
• Blood Donation Drives
• Customer Service
• IBM Planning Analytics
• Communication
• Continuous Quality Improvement (CQI)
• Performance Management
• English Language
• French Language
• Health Equity
• Health Sciences
• Higher Education
• Problem Solving
• Proactivity
• Collections

Job areas

• Healthcare
• Management & Leadership
• Customer Service & Support
• Science & Research
• Donor Center Director
• Unclassified Specialized Occupation

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