Wellness Ambassador and Kiosk Supervisor

Job summary

The Wellness Ambassador & Kiosk Supervisor manages daily operations, scheduling, and team performance at retail kiosks. They also lead sales efforts on the floor to ensure targets are met while maintaining high standards of guest experience.

Job details

Wellness Ambassador and Kiosk Supervisor Basecamp Resorts Development Mgmt Ltd., Calgary About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * Commission on your sales, on top of your hourly wage * End-of-season bonus for hitting season sales targets * Complimentary Everwild spa access, plus a guest pass when you hit your season sales target * Hands-on leadership experience with a growing hospitality brand * Paid lunch breaks * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We’re looking for a Wellness Ambassador & Kiosk Supervisor to keep our Everwild holiday gift card kiosks at CF Chinook Centre and CrossIron Mills running smoothly. Reporting to the Director of Sales, this hands-on role supervises a small team of Wellness Ambassadors and Sales Associates across both locations: building the weekly schedule, keeping shifts covered and tracking hours, while selling on the floor alongside the team. The role combines light supervision, retail sales and day-to-day kiosk operations, requiring confidence, organization and strong communication skills. The Wellness Ambassador & Kiosk Supervisor ensures every interaction reflects Everwild’s commitment to wellness, calm and connection, while helping the team achieve individual and kiosk sales goals. This is a hands-on, customer-facing position that requires reliability, professionalism and enthusiasm for helping others discover the restorative benefits of the Everwild experience. Wage: $21–$22 per hour, plus commission and seasonal sales incentives Shifts: Full-time, Temporary (mid-November – December 31, 2026, starting a few days before the kiosks open for setup) Location: CF Chinook Centre (Calgary) & CrossIron Mills (Rocky View County), splitting time between both Number of positions: One Reports to: Director of Sales Key Responsibilities: 1. Supervision & Scheduling * Build the weekly shift schedule for both kiosks and keep it within approved hours and the wage budget. * Track hours worked and shift coverage in the kiosk hours tracker, and flag gaps or overtime early. * Be the go-to person on shift for questions, and escalate staffing or guest issues to the Senior Sales Manager. * Cover open shifts and adjust the schedule for sick calls and shift swaps. 2. Sales & Guest Experience * Lead by example on the sales floor, working regular shifts at both kiosks. * Drive sales of gift cards, spa experiences, and merchandise to meet or exceed kiosk targets. * Support the team on the floor, sharing what’s working to grow the average sale. * Identify corporate and bulk gift card opportunities and pass leads to the Sales team. 3. Operations & Reporting * Open and close the kiosks, including closing out the POS and reconciling the day’s card sales. * Share a short daily update on sales and hours with the Senior Sales Manager. * Maintain kiosk appearance, inventory and supplies, and communicate restocking needs in a timely manner. 4. Marketing & Outreach * Support mall events, local partnerships, and promotional campaigns to increase visibility and traffic. * Capture and share guest success stories, photos, or testimonials for marketing use (with permission). Requirements * Shift lead, key holder or supervisor experience in retail, sales or hospitality is an asset. * Strong sales ability and comfortable supporting teammates on the floor. * Organized, with the confidence to build a simple schedule and track hours in Excel or Google Sheets. * Experience with POS systems and card payments is an asset. * Strong interpersonal, communication and problem-solving skills. * Ability to work flexible hours through December 31, including evenings, weekends, and holidays, as required in a mall setting. * Reliable transportation, as the role moves between CF Chinook Centre and CrossIron Mills. * Ability to stand for extended periods and perform light physical tasks (e.g., setting up displays). * Criminal background check required Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially.

What you’ll do

The Wellness Ambassador & Kiosk Supervisor manages daily operations, scheduling, and team performance at retail kiosks. They also lead sales efforts on the floor to ensure targets are met while maintaining high standards of guest experience.

Requirements

Candidates should have previous experience in retail, sales, or hospitality leadership roles. Proficiency in scheduling, basic reporting tools like Excel, and the ability to work flexible mall hours are required.

Benefits

• Commission on sales
• End-of-season bonus
• Complimentary Everwild spa access
• Guest pass
• Paid lunch breaks
• Staff discounts
• Family and friends discount
• Company paid staff events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Leadership · Preferred
• Team Supervision · Preferred
• Communication · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Team supervision
• Scheduling
• Customer service
• POS systems
• Inventory management
• Communication
• Problem-solving
• Organization
• Leadership
• Reporting
• Marketing support
• Merchandise Displays
• Promotional Campaigns
• Energetic
• Professionalism
• Supervision
• Google Sheets
• Microsoft Excel
• Sales
• Selling Techniques
• Marketing
• Interpersonal Communications
• Problem Solving
• Merchandising
• Operations
• Retail Sales
• Sales Management
• Customer Complaint Resolution
• Enthusiasm

Job areas

• Retail
• Hospitality
• Sales
• Management & Leadership
• Customer Service & Support
• Wellness Ambassador
• Retail Sales Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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