12-Month Contract - Customer Care Specialist

Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers? At Well.ca it’s our mission to provide our customers with the best service they have ever had! Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals. Why Join Our Team? At Well.ca we strive to cultivates leaders, promote work life balance, and the overall Wellbeing of all our employees! With safety as our top priority! Competitive Wage: $18.50 per hour Work Schedule: Monday to Friday 1:00pm - 9:00pm Location: Guelph - Hybrid* Min.1x/quarterly, or as requested by Management Position Status: Contract (12 Months) Discounts: Well.ca offers 20% off on everything on Well.ca and an Employee discount store! As our company grows, we also want our employees to grow with us. At Well.ca we have many career development opportunities for all employees to grow to their fullest potential! Apply today and join our team to help Canadians with their Wellbeing! Responsibilities: Customer Communication * Answer incoming customer calls quickly in a very friendly and genuine manner * Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction * Assist customers in correcting post-purchase issues * Use Well.ca’s in-house software to communicate with customers in regard to their orders * Handle confidential customer information in a sensitive and responsible way Problem Management * Ability to diagnose problems, identify and drive appropriate solutions * Work closely with peers and other departments to resolve customer issues * Contact customers on behalf of other departments as required * When needed escalate issues to the Senior Customer Care team to ensure we are meeting customers particular needs Performance Criteria * Reports directly to the respective Shift Supervisor within Customer Care * Turn first time customers into loyal customers by wow-ing them with wonderful service * Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca * Demonstrated ability to maintain /exceed personal and department goals and metrics * In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends * Agility and ability to retain and communication large amounts of information Qualifications: * High school diploma required * 1-3 years experience in a similar role * Exceptional written and oral communication skills * Strong technical skills * Ability to diffuse tense or difficult situations * Adapts easily to change * Ability to learn quickly and take initiative * Outstanding multi-tasking and organizational skills * Ability to solve problems in a quick and well thought out manner * Working knowledge of Microsoft Excel Assets: * Fluency in multiple languages * Post-secondary diploma/degree Considerations of the role: * In-office working days will be required on occasion (to be scheduled with advanced notice) * Teleconferencing will be required for weekly team meetings and any other relevant group sessions Why You’ll Love Working at Well.ca Purpose-driven culture focused on wellness and sustainability. Collaborative, flexible, and supportive hybrid work environment. Opportunity to grow and make an impact across multiple marketing channels. Competitive compensation, benefits, and employee discounts. Disclosures Employer Name: WELL.CA (BH WATER HOLDCO LTD.) Contact information Ashley Morgan 935B Southgate Dr, Guelph ON N1L 0B9 519-489-7185 [email protected] [[email protected]] Payroll: Biweekly on Fridays AI Use: Well.ca does not currently utilize AI in their recruitment process

The Customer Care Specialist is responsible for answering incoming customer calls and resolving post-purchase issues with sensitivity and professionalism. They must also collaborate with other departments to diagnose problems and ensure customer satisfaction goals are met.

Candidates must have a high school diploma and 1-3 years of experience in a similar role. Strong written and oral communication skills, technical proficiency, and the ability to work in a fast-paced environment are required.

• Employee discount • Career development opportunities • Work life balance

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem solving
• Attention to detail
• Microsoft Excel
• Multi-tasking
• Organizational skills
• Technical skills
• Conflict resolution
• Adaptability
• Self-Starter
• Energetic
• Organizational Skills
• Compassion
• Quick Learning
• Artificial Intelligence
• Customer Service
• Creativity
• Customer Communications Management
• Discounts And Allowances
• Marketing Channel
• Multitasking
• Proactivity
• Problem Management
• Verbal Communication Skills
• Detail Oriented
• Honesty

• Customer Service & Support
• Retail
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week