Document Imaging Clerk & Delivery Support

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. Role Overview As a member of the Imaging Team, the incumbent is responsible for ensuring that hard copy documents are tracked, prepped, scanned, indexed, quality assured, and exported to the client in a manner consistent with the standards outlined in the procedures and project requirements. In addition to document imaging duties, the incumbent supports the pickup, transport, and delivery of records, document boxes, and related materials between client and company locations. This role also serves as a backup driver as needed, ensuring records are moved safely, securely, and on time in accordance with company procedures. Document Imaging Clerk Responsibilities & Duties Working in a fast-paced production environment, successful candidates will work closely with the team to convert large quantities of paper or other media types into digital format. Prepare documents for scanning, including removing staples and aligning paper to be fed through the scanner. Quality Control duties including ensuring all items have been captured in good quality per specified project requirements. Remain punctual and timely with all tasks within the established Imaging Processes Achieve daily targets as set out in the Project Delivery Schedule Work closely with other team members to achieve project goals Adhere to the policies, procedures, and privacy guidelines identified for both WCD and the project Delivery Support Responsibilities & Duties Serve as a backup driver as required to support operational needs Pick up, transport, and deliver records, document boxes, and related materials between client locations, storage facilities, and production sites Load and unload boxes and materials safely, using proper handling procedures Verify shipment contents and maintain accurate records of pickups and deliveries Ensure the secure handling and transport of confidential client information and records Plan and follow delivery schedules to ensure timely service Conduct basic vehicle inspections and report any maintenance or safety concerns Follow all company policies, and safety procedures, and applicable transportation regulations Qualifications Education High School diploma or GED Records Management Certificate or Librarian Certificates are considered an asset Skills and Experience Solid understanding of computers and office equipment Experience working with Kofax, Adobe, Paperflow, or other imaging software is considered an asset Ability to work under pressure, multi-task, and prioritize tasks Written and verbal fluency in English Maintain a positive attitude while working closely with others to achieve common goals/targets Ability to solve problems Natural drive for finding better ways to achieve improved performance Must be able to lift and carry 50 lbs and assist with box management Ability to follow a process and do repetitive tasks Ability to sit or stand for long periods of time Strong organizational skills and communication skills A passion for providing strong customer service Strong fluency in written and spoken English Valid Class 5 Driver’s License Clean driver’s abstract Contract Length 1 year contract Available Shift: Monday to Friday: 8:00 am to 4:00 pm Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.

The incumbent is responsible for prepping, scanning, and indexing hard copy documents while maintaining quality standards in a production environment. Additionally, the role involves supporting the secure pickup, transport, and delivery of records and document boxes between client and company locations.

Candidates must possess a High School diploma or GED and a valid Class 5 Driver’s License with a clean abstract. The role requires the physical ability to lift 50 lbs and proficiency in basic computer and office equipment operation.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Document scanning
• Quality control
• Data entry
• Records management
• Delivery support
• Vehicle inspection
• Workflow automation
• Kofax
• Adobe
• Paperflow
• Customer service
• Organizational skills
• Communication skills
• Problem solving
• Time management
• Office Equipment
• Customer Success Management
• Accounting Operations
• Workflow Management
• Organizational Skills
• Lifting Ability
• Positivity
• Workflow Automation
• Vehicle Inspection
• Safety Procedures
• Valid Driver's License
• Project Delivery
• Management
• Customer Service
• Communication
• Development Environment
• Digital Data
• Document Imaging
• Electronic Documents
• Records Management
• English Language
• Leadership
• Data Intelligence
• Mailroom
• Multitasking
• Operations
• Loading And Unloading
• Prioritization
• Quality Control

• Administrative
• Logistics
• Transportation
• Data & Analytics
• Document Imaging Clerk
• Postal Service / Mail Room Worker
• Mail Carriers and Sorting Clerks
• Postal Service Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week