Client Care (Reception) - Wellington Veterinary Services

Welcome, we're thrilled you are considering joining the highly skilled team at Wellington Veterinary Services Learn More Wellington Veterinary Services (wellingtonvet.ca) is located in Elora, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. We value work/life balance and team-based medicine, which allows our veterinarians to focus on what they do best while being supported by an experienced and engaged support team, offering flexible schedules and a vibrant work environment. About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Candidates working in a client-facing role are considered an asset. Please note this is a temporary position covering a 2 year leave. Why Join The Wellington Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $18.00 - $20.00 The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

The role involves greeting clients, managing incoming calls, and scheduling appointments with a compassionate approach. Additionally, the position handles various administrative tasks such as mail distribution, drafting correspondence, and completing reports.

The ideal candidate should possess exceptional customer service skills and the ability to build positive relationships with clients and pets. Previous experience in a client-facing role is considered an asset.

• Medical Insurance • Dental Insurance • Life Insurance • Flexible Schedule • Vacation • Paid Time Off • Employee Assistance Program • Mental Health Support • Relationship Support • Financial Support • Nutritional Support • Social Platform • Recognition Programs • Veterinary Learning Platform

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Client Relationship Management
• Appointment Scheduling
• Call Screening
• Administrative Support
• Office Management
• Communication
• Compassion
• Professionalism
• Correspondence Drafting
• Report Completion

• Customer Service & Support
• Administrative
• Healthcare

Minimum experience

0+ years

Apply by

Feb 7, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level