Coach commercial/Coach commerciale

Contract 18 months - Toronto Responsible for a team of 4, for training and coaching our staff & retail partners, including product and client development to support the achievement of company objectives. You will bring energy, expertise, and a coaching mindset to inspire and empower teams across the retail network. Your key responsibilities will include: Lead, coach, develop, and motivate a team of four Retail professionals, fostering a collaborative, high-performing, and engaging team culture. Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities. Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events. Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable. Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities. Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback. Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives. Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences. Champion the brand culture and elevate the ultimate luxury client experience across all points of sale.

Lead and develop a team of four retail professionals while designing impactful training programs for brand culture and product knowledge. Act as the primary link between corporate and field teams to ensure the achievement of company objectives and luxury client experience standards.

Requires a coaching mindset and expertise in retail training and leadership to empower teams across a retail network. Candidates should be able to analyze productivity reporting and implement scalable digital learning tools.

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Retail Coaching
• Training Program Development
• Client Development
• Product Knowledge
• Performance Management
• KPI Analysis
• Stakeholder Management
• Luxury Client Experience
• Digital Learning Tools
• Cross-functional Collaboration
• Strategic Planning

• Retail
• Management & Leadership
• Education
• Sales
• Marketing

Minimum experience

5+ years

Apply by

Sep 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Director

Application method

Direct apply is available