Community Family Service Worker

Job summary

The incumbent provides general administrative and program support within a Community and Family Services setting, including greeting visitors and maintaining office records. They collaborate with the Community Ministries Manager to ensure effective program delivery while maintaining strict confidentiality.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The role will provide general support to various services in the Community and Family Services setting of a Ministry Unit. ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties. • Work in a team setting supporting various tasks and activities. • Maintain strict confidentially of all matters pertaining to the program participants. • Adhere to policies and procedures relating to the programs. • May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required. • May keep a log of different activities. • Assists in the organization, Maintenance:, and general cleanliness of the office/waiting area. • Provide general information to visitors. • Collaborate with Community Ministries Manager to ensure effective program delivery Perform other work-related duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT: Clarification of Information. Conducts Routine Interactions. Internal: MU’s leadership and staff, donors, volunteers. External: Clients, donors, general public, social services organizations, service clubs MANAGERIAL/TECHNICAL RESPONSIBILITIES: Reports directly to the Community Services Manager. Direct reports: Community Services Manager FINANCIAL AND MATERIAL MANAGEMENT: • Minor material responsibility ( proper file handling, etc.) • Regular responsibility for minor financial matters and for wise use of own resources. • May be authorized to handle cash, during major campaigns. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. WORKING CONDITIONS: • This is a temporary position. • Regular working hours are Monday - Friday, 8:00 a.m. to 4:00 p.m. with a 1 hour lunch break. • Working environment is typically in the Community Services building in generally agreeable conditions and some outdoor duties. • Local travel may be required. • Flexibility in scheduling is required, as the hours may increase as per operational requirements. Some work over weekends and evenings may be required. • Ability to lift up to 30 lbs. • May deal with upset people or challenging behaviours. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct. EDUCATION, EXPERIENCE AND QUALIFICATIONS: • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and experience may be considered. Education, Qualifications and Certifications: • Completion of a formal post-secondary program of two academic years • An alternative combination of education and experience may be considered. • CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired. Experience and Knowledge: • Two years of relevant experience • Experience in office administration • Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL). Skills and Capabilities: • Excellent interpersonal skills, integrity, and adaptability. • Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills. • Ability to maintain information in confidence and exercise good judgement. Exhibit good listening skills, have strong oral/written communication skills. ​ This is a temporary fixed term employment. Weekly scheduled working hours:40 Compensation: The target hiring range for this position is $23.27 to $29.09 with a maximum of $34.90. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The incumbent provides general administrative and program support within a Community and Family Services setting, including greeting visitors and maintaining office records. They collaborate with the Community Ministries Manager to ensure effective program delivery while maintaining strict confidentiality.

Requirements

Candidates must have completed a formal post-secondary program of at least two years and possess two years of relevant experience. Proficiency in Microsoft Word and Excel, along with strong interpersonal and communication skills, is required.

Listed skills

• Office Administration · Preferred
• interpersonal skills · Preferred
• Multi-Tasking · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred
• Customer service · Preferred
• Data entry · Preferred
• record keeping · Preferred
• crisis intervention · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office administration
• Word processing
• Spreadsheet management
• Interpersonal skills
• Multi-tasking
• Problem solving
• Analytical skills
• Communication skills
• Listening skills
• Confidentiality
• Customer service
• Data entry
• Record keeping
• Crisis intervention
• Communication
• Management
• Problem Solving
• Influencing Skills
• Leadership
• Detail Oriented
• Analytical Skills
• Adaptability
• Interpersonal Communications
• Professionalism
• Office Equipment
• Administrative Functions
• Multitasking
• Cash Handling
• Cleanliness
• Relationship Management
• Office Administration
• Scheduling
• Lifting Ability
• Social Work
• Spreadsheets
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Word Processing
• Listening Skills
• File Handling

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Family Service Worker
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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