Learning & Organizational Development Specialist - TFT

Department and Commission: People Services, Office of the Chief Administrative Officer (CAO) Affiliation: Non-Union Vacancy Type: Replacement Posting Date: August 6, 2026 Application Deadline: August 27, 2026 About the City of Markham The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve. Applications are now being accepted for the above temporary full time (18 month) contract position in the People Services Department, Office of the CAO. To apply, please submit your cover letter and resume online by August 27, 2026. Join us and make a lasting difference! Job Summary The Learning & Organizational Development Specialist responsibilities include consulting and collaborating with a broad range of clients across the organization to support their goals and objectives. The primary focus is leading the facilitation, design, development, delivery and evaluation of programs and services that support and build on individual, team and organizational capacity. Core priorities involve supporting strategies for optimizing the employee experience, engagement, leadership development, learning, change management, teamwork and culture, ensuring alignment with the organization's strategic priorities. KEY DUTIES AND RESPONSIBILITIES * Lead and facilitate the needs assessment process with clients to research and develop relevant solutions including interventions, development plans, customized learning, facilitated sessions. * Facilitate training sessions, workshops, and online learning modules ensuring the application of adult learning principles while using various instructional techniques. * Prepare and provide recommendations to Sr. Manager as they relate to learning & organizational development practices & solutions that positively impact the organization and drive the City’s culture. * Develop new and refine existing learning programs including the mandatory learning and select-in programming. * Successful development facilitation and delivery of individual, team, group and leadership development programs. * Promote and support process improvement activities to refine existing processes within departments and across the organization for increased effectiveness and efficiency. * Identify outsourcing relationships, develop and manage vendor relationships, and secure and select vendors through the organization’s procurement processes. * Training activity coordination and administration REQUIRED SKILLS & COMPETENCIES * Post-secondary degree in a field related to Adult Education, Organizational Development, Human Resources and/or or 5 plus years’ equivalent work experience. * Experience consulting, developing, managing, facilitating and advising with clients and senior management. * L&OD specialist/designer level role, designing e-learning, in person learning, vendor engagement, consulting with clients, LMS execution. * Knowledge delivering and developing leadership programs executing a variety of related frameworks to different levels within an organizational. * Strong knowledge of HR function, including initiatives which impact Human Resources management. * Demonstrated development and facilitation skills to employees at all levels with specific experience in leadership development including emerging leaders * Good knowledge of change management and organizational design practices. * Demonstrated experience diagnosing, planning, delivering and evaluating organizational development interventions. * High level of organizational awareness skill including political and business acumen ensuring a comprehensive understanding of induvial and group dynamics. * Strong influencing and motivational skills to deal with participants who require additional support. * Experience managing and partnering with relevant vendors Core Behaviours * Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization. * Change & Innovation: Responds positively and professionally to change and helps others through change. * Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships. * Communication: Communicates in a clear, professional and respectful way; demonstrates active listening. * Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation. * Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example. Core Values At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another. * Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations. * Accountability: our obligation to be responsible and accountable for our actions, decisions and performance. * People-Focused: putting people first. * Trust: the confidence we place in each other to act with integrity and fairness. * Innovation: Investing in each other and the way we deliver our programs and services. We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach. Conditions of Employment As a condition of employment, you will be required to provide a satisfactory Criminal Record and Judicial Matters check AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process. Please respect our scent free area by not wearing scented products when visiting the office.

The specialist will lead the design, development, and delivery of learning programs to build individual and organizational capacity. They will also consult with internal clients to implement interventions that support leadership development, change management, and employee engagement.

Candidates must possess a post-secondary degree in Adult Education, Organizational Development, or Human Resources, or have at least 5 years of equivalent experience. Strong facilitation, consulting, and instructional design skills are required to support diverse organizational needs.

Identified from the job description. Confirm important requirements above.

• Organizational Development
• Adult Education
• Facilitation
• Needs Assessment
• Instructional Design
• Change Management
• Leadership Development
• Human Resources
• Vendor Management
• E-learning
• LMS Execution
• Consulting
• Training Delivery
• Process Improvement
• Strategic Planning
• Business Acumen
• E-Learning Development
• Professionalism
• Accountability
• Organizational Design
• Fiscal Management
• ADP Workforce Now
• Strategic Prioritization
• Ethical Standards And Conduct
• Service Standards
• Planning
• Motivational Skills
• Research
• Active Listening
• Artificial Intelligence
• Adult Learning Principles
• Management
• Urban Planning
• Communication
• Procurement
• Learning Management Systems
• Economics
• Group Dynamics
• Leadership
• Human Resource Management
• Innovation
• Legislation
• Outsourcing
• Relationship Building
• Vendor Relationship Management
• Coordinating
• Advising
• Organizational Awareness
• Teamwork
• People Services

• Human Resources
• Management & Leadership
• Government & Public Sector
• Education
• Consulting
• Learning and Organizational Development Specialist
• Fundraising / Development Specialist
• Public Relations Professionals
• Fundraisers

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week