Distribution Digital Support Specialist

Job summary

The specialist will provide support and training for the company's tailored Salesforce system to ensure user productivity and efficiency. They are responsible for troubleshooting issues, documenting requests, and maintaining high standards of customer service.

Job details

Temporary Full Time - Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life? In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system. This is a one year contract position. What Makes an Operations Specialist: Becoming a subject matter expert in our Canada Life tailored Salesforce Keeping up with changes and enhancements in Salesforce Able to use critical thinking to identify the needs of our users Performing trouble shooting, problem solving, and training Recognize trends, monitor, and execute requests and track data Use and maintain appropriate procedures and documentation Providing exceptional customer service over the phone and via email Demonstrate clear and concise communication skills and exceptional customer service Capturing call/email details into a ticket tracking system Qualifications: A great listener, who is comfortable providing support to a wide range of users Service Desk or Help Desk experience will be considered an asset Experienced in training on technological procedures and practices is an asset Demonstrated analytical and issue resolution skills Planning and organization skills Excellent communicator, both verbally and written Thrives in a fast paced, changing environment Positive, can do attitude Self-motivated, takes initiative Enjoy a strong team-focused working environment Demonstrated ability to work within tight deadlines while staying calm, cool and collected Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint) Bilingual required (French and English) - The base salary for this position is between $50,900 - $79,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The specialist will provide support and training for the company's tailored Salesforce system to ensure user productivity and efficiency. They are responsible for troubleshooting issues, documenting requests, and maintaining high standards of customer service.

Requirements

Candidates should possess strong analytical and communication skills with a proficiency in Microsoft Office and Salesforce. The role requires a bilingual individual who is self-motivated and capable of working in a fast-paced, team-oriented environment.

Benefits

• Career development
• Education reimbursement
• Health benefits
• Dental benefits
• Mental health benefit
• Vacation
• Personal days
• Volunteer day
• Pension plan
• Share ownership program
• Employee recognition programs
• Employee discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Training · Preferred
• Microsoft Excel · Preferred
• Planning · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Salesforce · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce
• Customer service
• Troubleshooting
• Problem solving
• Training
• Data tracking
• Communication
• Analytical skills
• Issue resolution
• Planning
• Organization
• Microsoft Office
• Outlook
• Excel
• Word
• PowerPoint
• Concision
• Energetic
• Organizational Skills
• Bilingual (French/English)
• Self-Motivation
• Microsoft Excel
• Mental Health
• Multilingualism
• Customer Relationship Management
• Customer Service
• Critical Thinking
• Help Desk Support
• Issue Tracking
• Problem Solving
• Mentorship
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Proactivity

Job areas

• Customer Service & Support
• Technology
• Software
• Administrative
• Digital Support Specialist
• Warehouse Worker
• Freight Handlers
• Laborers and Freight, Stock, and Material Movers, Hand

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