Full Time Temporary Store Manager - St. Laurent Centre

Role Overview: As an inspirational leader with enthusiasm for our brand purpose, you will lead the store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. This is a 12-month Temporary Shop Manager position covering a maternity leave, with an anticipated term from August 2026 to August 2027. The successful candidate will be responsible for maintaining operational excellence, coaching and developing the team, and ensuring the store continues to deliver an exceptional customer experience throughout the contract period. Key Job Accountabilities: * Lead & work as part of a successful, engaged team to best meet the needs of our customers * Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life * Problem solves effectively & proactively as much as possible using available resources * Communicate effectively & act as a flexible & responsible role model to your team * Ensure development of customer loyalty to further build The Body Shop brand * Meet sales & performance targets * Manage stock; monitor & manage change * Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance * Identify & attract high potential candidates & develop current team members to succeed in their goals * Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products * Schedules include holidays, nights, and weekends to meet the needs of the business * Flexibility to work across Sunday to Saturday is required Skills/Competencies: * Experience in a customer-facing role, people leadership & team development required * Proven ability to meet sales & performance targets with outstanding planning & organizing skills * Ability to work collaboratively within a feedback culture * Experience coaching & developing a successful team to drive sales * Outstanding problem solving & communication skills * Experience analyzing data (KPI’s) to make sound business decisions required * Comfortable with Microsoft Office Suite Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

Lead the store team to deliver retail excellence and drive sales results while creating engaging customer experiences. Maintain operational excellence and coach team members to ensure brand loyalty and performance targets are met.

Requires experience in customer-facing roles, people leadership, and the ability to analyze KPIs for business decisions. Candidates must be able to work a flexible schedule including nights and weekends and meet physical requirements for retail work.

Identified from the job description. Confirm important requirements above.

• People Leadership
• Team Development
• Sales Management
• KPI Analysis
• Customer Engagement
• Problem Solving
• Communication Skills
• Operational Excellence
• Stock Management
• Microsoft Office Suite
• Planning And Organizing
• Coaching
• Lifting Ability
• Business Decisions
• Planning
• Data Analysis
• Customer Service
• Communication
• Loyalty Programs
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Microsoft Office
• Team Building
• Team Performance Management
• Enthusiasm

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Center Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week