Gondola Operator - Winter 2026/27

Job summary

Gondola Operators are responsible for the safe and efficient operation of the lift system while providing an outstanding experience for guests. They must monitor lift systems, assist guests with boarding and exiting, and maintain accurate daily logs and incident reports.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... Description: Gondola Operators are in a highly visible role and provide an outstanding experience for guests via the safe and efficient operation of the Gondola, the center of transportation to the Village and Goat’s Eye areas of the Resort. Operators are focused on guest safety, efficiency, and being approachable and courteous always towards all users of the Gondola. Gondola Operators report to the Gondola Operations Supervisor and Assistant Supervisor, and under the guidance of Forepersons and Maintenance. They liaise frequently with other departments e.g. Gondola Maintenance, Warehouse and Dispatch. Essential Functions: Constant monitoring of guests and designated lift system. Engaging in and assessing guest needs and expectations and modifying operations as required while adhering to operating procedures e.g., slowing, stopping, end of operations. Scanning and checking tickets and passes ensuring appropriate ticket or pass is used. Provide an outstanding guest experience by directing guests on and off the Gondola in a safe, efficient manner. Administrative and Reporting Responsibilities: Designated daily checks, assigned logs and checklists, daily lift reports, freight logging. Changing weather, unusual operating conditions. Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel. Other duties may be requested and assigned from time to time. Experience/Requirements: Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.) Outgoing, positive, social and friendly attitude. Prepared to work flexible schedules (weekends, holidays, nights). Calm under pressure and patient. Communicate effectively in English, both written and verbally. Ability to ski or snowboard is an asset but not required. Skiing or snowboarding for work requires completion of a competency test, skiing or riding professionally and is restricted to designated runs. Skiing or snowboarding equipment used for work must be in good operating condition and meet Sunshine Village Equipment requirements and may be tested throughout the season. Maintain professional conduct when in uniform on or off duty. Effectively provide support and assistance to coworkers. Attend and actively participate in meetings and training. Effectively and professionally liaise and communicate with others. Must be neat, alert, punctual and dependable. Ensure all company policies and health and safety measures are followed while on site. Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This position requires the ability to stand for long periods of time, constant trunk rotation, frequent lifting, pushing/pulling of ski, snowboard, freight, and other equipment also removal of snow and ice (up to 30 kg). Occasionally climb ladders or inclined stairs up to 5m. This role operates machinery and works around moving equipment. Working in an alpine environment. Required uniform pieces (liner, jacket, pants, toque) are provided. This role is subject to the terms and conditions contained in the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

Gondola Operators are responsible for the safe and efficient operation of the lift system while providing an outstanding experience for guests. They must monitor lift systems, assist guests with boarding and exiting, and maintain accurate daily logs and incident reports.

Requirements

Candidates must be prepared to work outdoors in all weather conditions and possess a positive, social, and friendly attitude. The role requires the ability to perform physical tasks such as lifting up to 30 kg and standing for long periods.

Benefits

• Staff pass
• Ski and ride discounts
• Staff events
• Career development opportunities
• Discounted fitness passes
• Yoga
• Onsite support
• Food and beverage discounts
• Retail discounts
• Hotel stay discounts

Listed skills

• safety monitoring · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• punctuality · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest service
• Safety monitoring
• Communication
• Problem solving
• Punctuality
• Teamwork
• Lifting
• Equipment operation
• Incident reporting
• Administrative tasks
• Operations
• Incident Reporting
• Warehousing
• Composure
• Calmness Under Pressure
• Machinery
• Checklists

Job areas

• Hospitality
• Sports & Recreation
• Customer Service & Support
• Transportation
• Security & Safety
• General Manager/Wine Director
• Fishers / Fishing Workers
• Aquaculture Workers
• Fishing and Hunting Workers

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