Bus Host - Winter 2026/27

Job summary

Bus Hosts are responsible for greeting guests, providing information on resort policies, and ensuring the safe and orderly loading of passengers and equipment. They also assist with incident reporting and maintain a welcoming environment for guests using the shuttle services.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... Description Bus Hosts are in a visible role and provide an outstanding experience for guests using our Sunshine shuttles. Hosts create a warm and welcoming environment, greeting guests, and educating them on our policies and procedures, and keeping guest counts for safety, capacity, and pass/ticket tracking. They also are available to assist guests with questions and with loading equipment. Bus Hosts report to the Transportation Supervisor and Assistant Supervisor, work alongside Bus Drivers, and liaise with other Resort departments including Bourgeau Services, Security, Guest Services, and our Dispatch team. Job Functions Orderly and effective monitoring of guests using Sunshine’s shuttle transportation services. Being able to effectively communicate with and organize large groups of people. Must be unafraid to raise your voice in a firm, but professional, manner. Providing high quality service by anticipating needs, assisting with loading equipment, and being knowledgeable about the Resort’s services and operations. Completing accurate counts and assisting with any reporting (i.e., incident reporting, deficiencies, providing witness statements). Other duties may be requested and assigned from time to time. Experience/Requirements Outgoing, positive, friendly attitude with a passion for providing outstanding guest service. Prepared to work flexible schedules (weekends, holidays, nights). Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.) Calm under pressure and patient. Communicate effectively in English, both written and verbally. Maintain professional conduct when in uniform on or off-duty. Effectively provide support and assistance to coworkers. Attend and actively participate in meetings and training. Must be neat, alert, punctual and dependable. Additional Considerations Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This position requires the ability to stand for long periods of time, frequent lifting, pushing/pulling of ski, snowboard, and other equipment. Bus Hosts climb up and down steps constantly and must be prepared to work in a fast-paced environment. Working in an alpine environment. Required uniform pieces (liner, jacket, pants, toque) are provided. It is highly recommended that hosts wear winter-rated footwear and warm winter gloves. While working in the Rockies, being prepared to work in a variety of conditions is a must at all times. This role is subject to the terms and conditions contained in the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

Bus Hosts are responsible for greeting guests, providing information on resort policies, and ensuring the safe and orderly loading of passengers and equipment. They also assist with incident reporting and maintain a welcoming environment for guests using the shuttle services.

Requirements

Candidates must have an outgoing, friendly attitude and the ability to work outdoors in all weather conditions. The role requires physical stamina for standing, lifting, and moving equipment, as well as the ability to communicate effectively in English.

Benefits

• Staff pass
• Ski and ride discounts
• Staff events
• Career development opportunities
• Discounted fitness passes
• Yoga
• Professional support
• Food and beverage discounts
• Retail discounts
• Hotel stay discounts

Listed skills

• safety monitoring · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• punctuality · Preferred
• Communication · Preferred
• Reporting · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Public speaking
• Conflict resolution
• Safety monitoring
• Equipment handling
• Reporting
• Punctuality
• Teamwork
• Adaptability
• Operations
• Incident Reporting
• Professionalism
• Customer Service
• Composure
• Calmness Under Pressure
• Greeting Customers
• Issue Tracking

Job areas

• Hospitality
• Transportation
• Customer Service & Support
• Sports & Recreation
• Sales Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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