HR Services Representative (12-month term)

Job summary

The HR Services Representative provides responsive contact center support to North American clients, assisting with HR needs, transactions, and policy interpretation. They also coordinate employee life-cycle documentation and collaborate with regional HR teams to ensure compliance and timely issue resolution.

Job details

Your Opportunity Grow your HR career with Stantec in a role that uses your organizational strengths, service mindset, critical thinking, and attention to detail to support effective HR service delivery. As an HR Services Representative, you will provide responsive HR contact center support to an assigned North American client base, helping employees, HR partners, and internal clients navigate day-to-day HR needs and transactions with confidence. As part of a collaborative HR team, you will support a consistent, people-focused service experience across the employee life cycle while working with colleagues across offices, locations, and time zones. This is a full-time term role and may be based in one of Stantec’s North American offices. Your Key Responsibilities HR Service Center Support: support HR programs and procedures by using HR Service Center tools, HR information systems, and Chat to help employees, HR partners, and internal clients receive timely responses. Customer Service: interpret documented HR policies, procedures, and guidelines for clients, and escalate complex issues as needed. HR Administration and Documentation: coordinate employee life cycle transactions, prepare accurate, time-sensitive paperwork, employee letters, and related documentation; follow up on missing information and coordinate approvals to meet deadlines. Collaboration and Employee Life-Cycle Support: correspond with corporate and regional HR teams, Payroll, Benefits, Compensation, and other partners to support timely issue resolution. Work closely with HR Business Partners to coordinate employee life-cycle events. Service Delivery and Compliance: ensure transactions, data integrity, training, and related activities comply with legislative and internal requirements that support effective HR service delivery and best practices. Perform other related duties or special projects as assigned. Qualifications Your Capabilities and Credentials Strong customer service, detail orientation, and time management skills. Results-focused, with the critical thinking skills to manage competing priorities. Comfortable working with diverse individuals at all levels across a geographically dispersed organization. General knowledge of North American HR-related laws, legislation, rules, and regulations. Exercises confidentiality, discretion, and sound judgment. Quickly learns and adapts to new programs, systems, and processes. Proficient in Microsoft Office applications. Experience with HRMS platforms, preferably Oracle, and HR Services technology. Previous experience in an HR environment is preferred. French language skills are an asset. Education and Experience Minimum 5 years of related work experience or an equivalent combination of education and related experience. Typical office environment working with computers and remaining sedentary for long periods of time. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. About Stantec Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day. Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week. Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

What you’ll do

The HR Services Representative provides responsive contact center support to North American clients, assisting with HR needs, transactions, and policy interpretation. They also coordinate employee life-cycle documentation and collaborate with regional HR teams to ensure compliance and timely issue resolution.

Requirements

Candidates must have a minimum of 5 years of related work experience and strong proficiency in Microsoft Office and HRMS platforms. The role requires excellent customer service skills, critical thinking, and the ability to manage competing priorities in a geographically dispersed organization.

Benefits

• Health insurance • Dental insurance • Vision insurance • Wellness program • Health care spending account • Wellness spending account • Group registered retirement savings plan • Employee stock purchase program • Group tax-free savings account • Life insurance • Accidental death & dismemberment insurance • Short-term disability plan • Long-term disability plan • Emergency travel benefits • Tuition reimbursement • Professional membership fee coverage • Paid time off

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Oracle · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Time management
• Critical thinking
• Attention to detail
• HR information systems
• HRMS platforms
• Oracle
• Microsoft Office
• Data integrity
• Policy interpretation
• Confidentiality
• Discretion
• Communication
• Problem solving
• Administrative support
• HR Service Delivery
• Ability To Meet Deadlines
• Life Cycle Support
• Time Off Management
• Resilience
• Corporate Development
• Customer Service
• Procurement
• Information Systems
• Information Technology
• Critical Thinking
• Data Integrity
• Finance
• Marketing
• Purchasing
• Real Estate
• Teamwork
• Detail Oriented

Job areas

• Human Resources
• Customer Service & Support
• Administrative
• Consulting
• Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives