Client Services Representative

Department: Care Center Client Services Reports To: Client Services Supervisor Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada. Compensation: $17.50 per hour Schedule: Shift schedules will be discussed during the interview process Time Type: Temporary, Full-time This is a 100% in-office, temporary, full-time position located at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta. Remote or hybrid work arrangements are not available for this role. This is a temporary position through December 31st, 2026, with the possibility of extension or conversion to a permanent position based on business needs. Position Summary As a Client Services Representative, you’ll be the first point of contact with our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving and communicating with people. What matters most is your curiosity, attention to detail, and genuine desire to help others. What You’ll Do * Respond to inbound calls and assist clients with program inquiries * Provide accurate and friendly assistance while documenting all customer interactions * Schedule appointments, set up accounts, and update client information in the CRM system * Collaborate with teammates and managers to ensure one-call resolution whenever possible * Contribute to a supportive, team-oriented environment focused on growth and learning * Adhere to company policies, confidentiality standards, and Canadian privacy requirements * Support Care Center operations across multiple queues or projects as needed. Qualifications * Excellent verbal and written communication skills in both English and French * Basic computer literacy and willingness to learn * Ability to actively listen, multitask, and problem-solve in a fast-paced environment * High level of professionalism, empathy, and commitment to first-call resolution * Dependable with exemplary attendance and punctuality * Strong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint) * High school diploma or equivalent * Ability to successfully pass a criminal background check, as required for the role Physical Requirements Prolonged periods of sitting at a desk, working on a computer and use of a telephone. NOTE: This is a temporary position through December 31st, 2026, with the possibility of extension or conversion to a permanent position based on business needs. We thank all applicants for their interest; however, only those selected for interview will be contacted.

The Client Services Representative acts as the first point of contact for customers, providing support and resolving inquiries via inbound calls. They are responsible for documenting interactions, scheduling appointments, and maintaining accurate client information within the CRM system.

Candidates must possess professional fluency in both English and French and have basic computer literacy. A high school diploma or equivalent is required, along with the ability to pass a criminal background check.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Problem-solving
• Communication
• CRM
• Data Entry
• Microsoft 365
• Word
• Excel
• PowerPoint
• Multitasking
• Active Listening
• Professionalism
• Empathy
• Time Management
• Inbound Calls
• Curiosity
• Willingness To Learn
• Bilingual (French/English)
• Microsoft Excel
• Multilingualism
• Customer Relationship Management
• Client Services
• Computer Literacy
• Confidentiality
• Problem Solving
• Operations
• Microsoft PowerPoint
• Punctuality
• Team Oriented
• Detail Oriented

• Customer Service & Support
• Administrative
• Client Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week