Pharmacy Assistant - Fixed Term Contract

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance. Why this role is important? What you’ll do: • Answer and triage phone calls throughout the day. • Retrieve faxed or electronic prescriber’s orders, prescriptions, or prescription refill requests. • Process medication refills on the pharmacy management software (Kroll). • Perform outbound calls to obtain clarifications from clients. • Sort, file, and follow up with the pharmacy's paperwork to ensure regulatory compliance. • Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients. • Coordinate with other pharmacies to mediate prescription transfers. • Support other pharmacy teams, as required. What you’ll need: • No experience required in Pharmacy • Ability to identify, analyze and quickly mediate problems and issues that arise • Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone • Ability to work in a fast-paced environment • Self-motivated with a passion for providing high-quality client services and building relationships • Excellent oral and written communication and teamwork skills • Ability to take initiative and learn independently • High attention to detail • Strong organizational skills with a proven ability to manage multiple ongoing tasks To help you stand out, any or all the following are considered an asset: • An Undergraduate degree from an accredited university with a focus in the areas of science and/or healthcare • Pharmacy-related diploma/certificate • Kroll software experience • Pharmacy experience, with long-term care setting experience preferred Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $17.60 - $23.65 / 17,60$ - 23,65$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #PHARM #ON

The pharmacy assistant will manage incoming communications, process prescription refills using Kroll software, and ensure regulatory compliance through meticulous documentation. They will also coordinate prescription transfers and provide support to other pharmacy team members as needed.

No prior pharmacy experience is required, though candidates should possess strong organizational skills, attention to detail, and excellent customer service abilities. A professional attitude and the ability to learn independently in a fast-paced environment are essential for success in this role.

• Full benefits

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Teamwork
• Problem solving
• Attention to detail
• Organizational skills
• Kroll software
• Pharmacy operations
• Data entry
• Regulatory compliance
• Phone etiquette
• Time management
• Outbound Calls
• Rapport Building
• Pharmacy Management
• Organizational Skills
• Pharmacy Experience
• Self-Motivation
• Artificial Intelligence
• Customer Service
• Client Services
• Regulatory Compliance
• Long-Term Care
• Medical Prescription
• Proactivity
• Self Service Technologies
• Triage
• Writing
• Detail Oriented

• Healthcare
• Retail
• Customer Service & Support
• Administrative
• Pharmacy Assistant
• Pharmacy Aide
• Pharmaceutical Technicians and Assistants
• Pharmacy Aides

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

40 hours per week