Bilingual Claims Care Analyst

Job summary

The analyst will assess credit insurance and payment protection claims by reviewing medical, functional, and occupational documentation to determine benefit eligibility. They will also manage an active caseload while maintaining professional communication with stakeholders and ensuring compliance with service standards.

Job details

Bilingual Claims Care Analyst Department: Claims Employment Type: Fixed Term - Full Time Location: Toronto, ON Compensation: CA$55,000 - CA$70,000 / year Description What we do every day to be our very best Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we need As a Bilingual Claims Care Analyst, you will be responsible for the end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance. In this role, you will evaluate contractual, medical, functional, and occupational information to determine benefit eligibility in accordance with certificate provisions, established processes, and internal and external policies. You will make timely, accurate claim decisions while delivering exceptional service to insured clients and a variety of stakeholders. Your ability to balance attention to detail with a strong customer focus will help ensure a positive experience for those who rely on our support. To succeed in this role, you'll bring a high level of rigour, a commitment to quality, and a passion for providing outstanding customer service. The base salary range for this position is between $55,000 to $70,000 depending on experience. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC). Please note that this role is a 6-month contract position. What you will do Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions. Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs). Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures. Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions. Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes. Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information. Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment. Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes. Perform other related duties as assigned. What you will bring Post-secondary education or equivalent work experience; a college diploma (DEC) in a relevant field is preferred. Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance. Strong proficiency in English and French for communication with customers and colleagues. Ability to conduct sensitive phone interviews and convey decisions tactfully. Positive attitude, strong team spirit, and adaptability to organizational changes. Why join? When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work. If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you! Take the first step in building your future with Securian Canada. Apply now. Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

What you’ll do

The analyst will assess credit insurance and payment protection claims by reviewing medical, functional, and occupational documentation to determine benefit eligibility. They will also manage an active caseload while maintaining professional communication with stakeholders and ensuring compliance with service standards.

Requirements

Candidates must have at least one year of experience in insurance claims processing and possess strong proficiency in both English and French. A post-secondary education or equivalent work experience is required for this role.

Listed skills

• Bilingual communication · Preferred
• Customer service · Preferred
• case management · Preferred
• Data entry · Preferred
• Attention to detail · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• Compliance · Preferred
• Documentation · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims assessment
• Insurance claims processing
• Bilingual communication
• Customer service
• Medical documentation review
• Case management
• Data entry
• Phone interviewing
• Attention to detail
• Analytical skills
• Conflict resolution
• Time management
• Compliance
• Documentation
• Interpersonal skills
• Tactfulness
• Organizational Change Management
• Positivity
• Bilingual (French/English)
• Information Gathering
• Service Standards
• Adaptability
• Agile Methodology
• Multilingualism
• Claims Processing
• Customer Service
• Communication
• Continuous Improvement Process
• Critical Illness Insurance
• Equities
• Innovation
• Key Performance Indicators (KPIs)
• Phone Interviews
• Process Optimization
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Claims Analyst
• Claims Investigator
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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