Service Coordinator

Job summary

Responsible for the efficient coordination of client care, including staff scheduling and maintaining electronic client databases. The role also involves handling billing activities, generating reports, and responding to caller inquiries.

Job details

Position Summary Working from our Service Delivery Centre based in Hamilton , this position will be responsible for the efficient and effective coordination of client care. This is a Hybrid position. Why Join SE Health? Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks. Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization Responsibilities Provide schedule planning support to health care team Appropriately schedule staff to ensure continuity of care in the provision of service delivery Update and maintain an electronic client database File and maintain client records Perform data entry of all relevant client, employee and billing information Respond to all caller inquiries with efficiency and appropriate urgency Provide support to billing activities Generate and distribute various scheduling and billing reports Investigate and follow up in errors/discrepancies in services ordered or provided. Other office administrative duties as assigned. Requirements Must be available days, evenings and weekends Intermediate data entry/keyboarding skills Experience using a PC database Intermediate reading comprehension and excellent verbal communication skills Demonstrated customer service skills and problem solving Adaptability and the ability to deal with tight deadlines An ability to work independently An ability to prioritize, multi-task and deal with competing priorities Good personal organizational skills Courses in medical administration or health care training are preferred Related work experience and a familiarity with community health care services is preferred Preference for French language skills Basic computer skills in MS Word and MS Excel are preferred About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com . AI And Compensation Details We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .

What you’ll do

Responsible for the efficient coordination of client care, including staff scheduling and maintaining electronic client databases. The role also involves handling billing activities, generating reports, and responding to caller inquiries.

Requirements

Requires intermediate data entry skills, proficiency with PC databases, and strong communication and organizational abilities. Preference is given to candidates with medical administration training, community health care experience, or French language skills.

Benefits

• Comprehensive Benefits • Pension • Flexible Pay Options • Car-loan Support • Housing Solutions • Staff Perks • Tuition Support • Training

Listed skills

• Reading comprehension · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Schedule Planning
• Data Entry
• Customer Service
• Problem Solving
• Multi-tasking
• Organization
• MS Word
• MS Excel
• Verbal Communication
• Reading Comprehension
• Client Database Management
• Billing Support

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Social Services