IVR Contact Center Solution Architect
On-site
Job Role: IVR Contact Center Solution Architect Location: Toronto, ON (Fully In-Office 5 days and Week) Long Time Contract About the Role: We are seeking an experienced IVR Contact Center Solution Architect with 10+ years of experience to lead the design and implementation of scalable, cloud-based contact center solutions. The ideal candidate will have deep expertise in Salesforce Service Cloud Voice, Amazon Connect, MuleSoft, IVR architecture, CTI, and enterprise integrations. This role involves defining end-to-end customer service solutions, modernizing contact center platforms, and drivin…