Tenant Support Worker

Rocky View Foundation (RVF) Location: Various Reports to: Chief Administrative Officer Employment Type: Full-Time at 1.0 FTE – 37.5 hours per week Rocky View Foundation is a not-for-profit affordable housing provider dedicated to improving the quality of life for low and moderate-income individuals and families. Our mission is to develop, manage, and maintain affordable housing solutions that support sustainable communities. RVF Core Values: Collaborative Authentic Resourceful Engaged Position Summary: The Tenant Support Worker (TSW) is a non-clinical housing stability position dedicated to supporting seniors aged 65 and older living within Rocky View Foundation’s housing and lodge communities. The TSW helps residents and tenants maintain successful housing outcomes through connection, coordination, advocacy, navigation, and access to appropriate community and financial resources. Working within RVF’s senior housing and lodge environments, the TSW assists residents in identifying and addressing barriers that may impact their ability to remain safely, independently, and successfully housed. The position focuses on early intervention, service coordination, social connection, and access to community supports that promote well-being and successful aging in place. The TSW works collaboratively with seniors, their families, housing and lodge staff, healthcare providers, community agencies, and government programs to promote resident well-being, independence, and housing stability. This is a non-clinical position and does not provide healthcare services, housing administration, tenancy enforcement, financial decision-making, or clinical interventions. Key Responsibilities: Resident Engagement and Support Build positive and supportive relationships with residents and tenants. Conduct routine resident check-ins and follow-up meetings. Identify emerging concerns that may affect housing stability, health, safety, or quality of life and identify barriers that may affect a resident’s ability to maintain housing. Encourage resident participation in available programs, activities, and community resources. Assist residents in identifying personal goals and support needs. Housing Stability Support Assist residents in developing plans to address housing-related concerns. Support residents during transitions into, within, or out of housing programs. Collaborate with housing and lodge staff to address concerns impacting resident well-being while maintaining appropriate role boundaries. Promote resident independence and self-advocacy whenever possible. Financial Resource Navigation Provide information regarding available seniors’ benefits, subsidies, grants, and assistance programs. Assist residents in understanding available housing-related financial assistance programs. Support residents in completing applications for government and community assistance programs. Connect residents with agencies that provide financial counselling, income support services, tax clinics, or benefit navigation. Maintain awareness of available federal, provincial, and community-based financial supports for seniors. Document referrals and connections to financial assistance programs and services. Community Partnerships and Resource Development Develop and maintain relationships with community organizations and service providers. Promote awareness of available supports and resources for residents. Coordinate services that address social, wellness, housing, and financial needs. Participate in community networks and collaborative initiatives that support seniors and housing stability. Identify service gaps and opportunities to improve resident access to supports. Documentation and Reporting Maintain accurate, timely, and confidential case notes and records. Document resident interactions, referrals, follow-up activities, and outcomes. Track service utilization and program outcomes. Support organizational reporting requirements and key performance indicators. Prepare reports and summaries as required. Ensure documentation complies with organizational policies and privacy legislation. Qualifications Education One of the following is preferred: Diploma or degree in Social Work, Human Services, Community Support, Gerontology, Psychology, Sociology, or a related field. Equivalent combination of education, training, and relevant experience may be considered. Experience Experience working with seniors, vulnerable populations, or individuals requiring support services. Experience in housing, community development, social services, case management, or service coordination is considered an asset. Experience navigating government programs, benefits, and community resources is preferred. Knowledge and Skills Knowledge of seniors’ services, housing supports, and community resources. Understanding of issues affecting housing stability and aging in place. Knowledge of available government benefits and assistance programs for seniors. Strong interpersonal and relationship-building skills. Excellent communication and active listening skills. Ability to work independently and collaboratively. Strong organizational and time-management skills. Ability to maintain confidentiality and professional boundaries. Proficiency with documentation, reporting, and basic computer applications. Licences and Requirements Valid Alberta Class 5 Driver’s Licence with a satisfactory driving record. Ability and willingness to travel regularly between RVF housing and lodge locations. Access to a reliable personal vehicle for business-related travel. Ability to obtain and maintain personal automobile insurance that includes business-use coverage acceptable to RVF. Must provide proof of driver’s licence, vehicle registration, and insurance coverage upon request.

The Tenant Support Worker provides non-clinical support to seniors to ensure housing stability through coordination, advocacy, and access to community resources. Key duties include conducting resident check-ins, assisting with financial benefit applications, and maintaining detailed case notes.

A diploma or degree in Social Work, Gerontology, or a related field is preferred, along with experience working with seniors or vulnerable populations. Candidates must possess a valid Alberta Class 5 Driver’s Licence and access to a reliable personal vehicle for business travel.

• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Case Management
• Service Coordination
• Resident Engagement
• Financial Resource Navigation
• Advocacy
• Interpersonal Communication
• Active Listening
• Documentation
• Time Management
• Confidentiality
• Community Partnership Development
• Crisis Intervention
• Seniors Support
• Housing Stability Planning
• Professional Boundaries

• Social Services
• Healthcare
• Government & Public Sector
• Customer Service & Support
• Administrative

Minimum education

College diploma

Minimum experience

0+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Entry level

Application method

Direct apply is available