Game Day Ticket Operations

Position Department: Athletics Game Day Staff Position School: Administration Overview: RMU Athletics is looking for outgoing and qualified candidates who will be responsible for assisting the game day ticket manager with operational oversight. Employee will work closely with the ticket manager in the areas of event management, customer service, fan engagement and on-site trouble shooting. Responsibilities: Duties and Responsibilities Include: Assist in entire game day operations layout including will call table, ticket sales, order processing, gate attendant and ticket scanning. Handle customer concerns. Work with other members of team in order to ensure smooth operational efficiency. Identify areas for growth and enhanced engagement. Attendance on game days at least one hour before scheduled game start time. Other assignments designated by Ticket Manager or other Athletics Administrative Staff Minimum Qualifications: Preferred, but not limited to, Sport Management, Communication and Marketing Majors Academic Years Preferred: Any Academic Year Will Be Considered Wage: 10 Wage Frequency: Hourly Is this position funded through Federal Work Study dollars?: No Average Number of Hours Per Week: varies, average 10-20 Days of the Week to Work: varies depending on game schedule Anticipated Time Frames to Work: varies depending on home game schedule Preferred Start Date: Sep 1, 2026 Anticipated End Date: May 31, 2027 Act 153 Clearance Required: No Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No Required to Pass a Credit Check: No Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email [email protected] or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job. Student Jobs for Academic Credit Students may apply to use their on-campus job for academic credit. This is incumbent upon the student completing the application process through the Career & Professional Development Center and receiving approval from the appropriate department head. Visit www.rmu.edu/why-rmu/campus-experience/cpdc/students [https://www.rmu.edu/why-rmu/campus-experience/cpdc/students] for more information).

Assist the game day ticket manager with operational oversight, including ticket sales, scanning, and will call management. Handle customer concerns and identify opportunities to enhance fan engagement during athletic events.

Preferred candidates are students majoring in Sport Management, Communication, or Marketing. No specific academic year is required, but candidates must be outgoing and able to arrive at least one hour before game start times.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Event Management
• Customer Service
• Fan Engagement
• Troubleshooting
• Ticket Sales
• Order Processing
• Operational Efficiency

• Sports & Recreation
• Customer Service & Support
• Administrative
• Marketing

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

20 hours per week