Skate Host - Whistler Olympic Plaza

Job summary

The Skate Host is responsible for delivering excellent customer service while enforcing safety regulations and managing the ice rink area. They also handle skate rentals, helmet distribution, and the general organization of the skate shop and lobby.

Job details

Situated within the shared, unceded territory of the L̓il̓wat7úl (Líl̓wat People) and Sḵwx̱wú7mesh (Squamish People), the Resort Municipality of Whistler (RMOW) is a vibrant destination resort community, local government organization and leader in providing municipal programs, services, progressive planning and infrastructure. The RMOW is a high performance municipal organization and significant tourism economy serving a community of 15,000 permanent residents and over three million annual visitors. Whistler’s vision is to be a place where our community thrives, nature is protected, and guests are inspired. The Recreation department of the Community Engagement and Cultural Services division has an opportunity for interested individuals to apply for the position of Skate Host at the Whistler Olympic Plaza Ice Rink (WOPIR). This position reports to the Recreation Services Supervisor and offers up to 20 hours bi-weekly, beginning on November 19, 2026, and continuing through mid-March 2027. The schedule varies and may consist of shifts from 11AM – 5:15 PM and nightly from 5:45 PM to 8:45 PM. Additional hours will be available during holiday periods. The Skate Host’s primary role is to deliver excellent customer service experience in a pleasant, positive, and professional manner while controlling the use of the ice area; enforcing rules and regulations to ensure public safety; and providing skate rentals and helmets to guests. Skate Hosts are also responsible for the general upkeep and organization of the skate shop and lobby areas. Qualified candidates will possess at minimum a valid first aid certification and a strong ability to ice skate. Preference will be given to applicants with previous guest service experience, and some knowledge of the resort community. Previous experience working in a recreation or arena setting is considered an asset. The successful candidate is a professional, approachable, and helpful individual who is focused on customer service; can organize, prioritize and work well independently; and demonstrates the ability to interact effectively, courteously and professionally with the public. The successful candidate demonstrates commitment to promoting a diverse and inclusive workplace and will create and maintain effective working relationships with others while contributing to a positive team environment. The starting wage for this position is $23.23 an hour. In addition to the hourly wage, casual employees at the RMOW receive 12% of their regular earnings in lieu of employee benefits. Posting No. 076-26 - Applications will be accepted on an ongoing basis until October 7, 2026, and assessed as received We thank all applicants for their interest however, only those candidates selected for further consideration will be contacted. The Resort Municipality of Whistler is committed to being an equal opportunity employer who embraces and respects diversity.

What you’ll do

The Skate Host is responsible for delivering excellent customer service while enforcing safety regulations and managing the ice rink area. They also handle skate rentals, helmet distribution, and the general organization of the skate shop and lobby.

Requirements

Candidates must possess a valid first aid certification and have a strong ability to ice skate. Preference is given to those with previous guest service experience and familiarity with the resort community.

Benefits

• 12% of regular earnings in lieu of employee benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ice skating
• Customer service
• First aid
• Public safety
• Conflict resolution
• Organization
• Communication
• Interpersonal skills
• Problem solving
• Time management
• Workplace Inclusivity
• Professionalism
• Tourism
• First Aid Certification
• Planning
• Customer Service
• Economics
• Prioritization

Job areas

• Sports & Recreation
• Customer Service & Support
• Government & Public Sector
• Hospitality
• Skate Instructor
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop