Temporary Customer Service Representative - Bay Dundas Parkade Eaton Centre

Job summary

The Customer Service Representative serves as the primary point of contact for parking customers, handling inquiries and transactions via phone and email. They are responsible for maintaining accurate data in CRM systems and supporting operational tasks at the parking facility.

Job details

Temporary Customer Service Representative - Bay Dundas Parkade Eaton Centre Application Deadline: 17 September 2026 Department: Operations - Field(OPS001) Employment Type: Seasonal - Part Time Location: I9-434_525 BAY ST Reporting To: Site Manager Compensation: CA$18.97 / hour Description Location: Lot 434 - 525 Bay Street (Bay Dundas Parkade - Eaton Centre) Start Date: October 17, 2026 End date: October 31, 2026 Shift: Saturday - Sunday / 4:00pm - 12:00am **Changes may be made to this schedule are subject to operational requirements. Deadline: Thursday, September 17th, 2026, at 5:00pm This is an internal position for all SEIU Impark employees. At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction. Key Responsibilities Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy Support customer retention by delivering consistent, high-quality service experiences Assist customers with account setup, maintenance, and web-based platform navigation Process customer transactions, including new account sign-ups, updates, and cancellations Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes Ensure all customer interactions and transactions are properly documented in CRM systems Provide branch, lot, and account maintenance support Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism Complete after-call work and required documentation promptly Monitor and respond within established service level agreements (SLAs) Maintain data integrity through accurate data entry and system updates Communicate and enforce company policies, procedures, and parking regulations Stay current with changes to workflows, policies, and product offerings Utilize available resources such as internal knowledge bases, policies, and training materials Assist team members with troubleshooting and issue resolution Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads Support supply order preparation and submission for parking locations Maintain deliverable calendars to ensure deadlines are met across departments Skills, Knowledge and Expertise Strong communication skills (verbal and written) with excellent phone etiquette Demonstrated ability to manage multiple priorities in a structured, fast-paced environment High attention to detail with strong data entry accuracy Critical thinking and problem-solving skills with sound judgment Ability to handle customer concerns professionally and effectively resolve conflicts Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) Self-motivated, adaptable, and team-oriented with a strong work ethic REQUIREMENTS: High School Diploma or GED equivalent Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred Must be at least 18 years of age Must successfully pass a background check, in accordance with company policy and applicable laws Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law PHYSICAL DEMANDS: Ability to remain seated for extended periods while working at a computer workstation Frequent use of a computer, keyboard, and telephone for data entry and customer communication Ability to read, analyze, and interpret information on a computer screen Occasional lifting of office supplies or materials up to 10–15 pounds Frequent talking and listening to interact with customers via phone and virtual channels Ability to maintain focus and productivity in a fast-paced, high-volume work environment WORKING CONDITIONS: Fast-paced, high-volume contact center environment Performance-driven with call monitoring and quality assurance standards OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice Benefits Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. UNION: If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

What you’ll do

The Customer Service Representative serves as the primary point of contact for parking customers, handling inquiries and transactions via phone and email. They are responsible for maintaining accurate data in CRM systems and supporting operational tasks at the parking facility.

Requirements

Candidates must have a High School Diploma or GED and at least one year of customer service experience in a high-volume environment. Applicants must be at least 18 years old, pass a background check, and be authorized to work in Canada.

Benefits

• Employee Assistance Program • Paid Vacation

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Data Entry
• Problem Solving
• Critical Thinking
• Phone Etiquette
• Microsoft Office
• CRM
• Conflict Resolution
• Attention To Detail
• Time Management
• Adaptability
• Teamwork
• Office Supply Management
• Inbound Calls
• Empathy
• Mental Concentration
• Professionalism
• Workflow Management
• Strong Work Ethic
• Self-Motivation
• Mental Health
• Customer Relationship Management
• Call Center Experience
• Customer Communications Management
• Customer Data Management
• Customer Retention
• Data Integrity
• Employee Assistance Programs
• Operations
• Telephone Skills
• Quality Assurance
• Quality Management
• Service Level
• Service-Level Agreement
• Troubleshooting (Problem Solving)
• Team Oriented
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Transportation
• Customer Service Center Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives