ServiceNow Technical Advisor

Title: ServiceNow Technical Advisor Work Hours: Full-Time (37.5 hours per week) Duration: 18 months Security Clearance: Consultant must have the ability to obtain: Reliability Status (required) – processed by the CLIENT if selected to hire ) (Consultant must reside in Canada for a minimum of 5 years to be eligible to apply for Bank of Canada Secret Security Clearance.) Work Location: Remote JOB DESCRIPTION: The Consultant will be responsible for providing the following Services to the Bank: Under the direction of the Assistant Director of Service Management Platform: • Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap • Participate in business process redesign workshops • Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements • Establish a technical project plan with key milestones and provide status updates • Create ServiceNow epics and stories • Document key technical decisions, issues, and enhancements through the entire development lifecycle • Assist the project team in resolving technical issues • Report on development work progress • Collaborate with the support team to ensure transition from development to operation • Provide technical guidance and expertise to various stakeholders throughout the project lifecycle • Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project • Perform ServiceNow SAM Pro feasibility assessments and develop roadmap • Facilitate and participate in business process redesign workshops • Facilitate and contribute on the prioritization of functional and technical requirements • Other related activities and deliverables as required Required Qualifications & Skills: The Consultant should have the following qualifications and skills: • University degree or college diploma in business administration, statistics, or a related field • A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations • A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects • Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module • Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements • Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations) Additional Qualifications: The following will also be considered: • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks • Demonstrated experience working and leading discussions with a broad set of stakeholders

The Consultant will provide services related to ServiceNow Business Continuity Management and Crisis Management, including feasibility assessments and roadmap development. They will collaborate with internal business clients to clarify requirements and assist the project team throughout the development lifecycle.

Candidates should have a university degree or college diploma in a related field and a minimum of five years of experience as a technical lead for ServiceNow implementations. Experience with ServiceNow SAM Pro and the development lifecycle is also required.

Identified from the job description. Confirm important requirements above.

• ServiceNow
• Business Continuity Management
• Crisis Management
• Technical Requirements
• Project Management
• Software Asset Management
• Stakeholder Communication
• Technical Guidance
• Business Process Redesign
• Configuration
• Development Lifecycle
• Problem Solving
• Data Analysis
• Team Collaboration
• Technical Issues Resolution
• Documentation

Minimum education

Bachelor’s degree

Minimum experience

5+ years